FAQ

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The sounds built into the gimbal serve several key functions - notifying you 1) when your gimbal is powered up, 2) when you've successfully switched profiles, 3) when your battery is running out, or 4) when it senses a general error within the system.

However, when you're right in the middle of a production, there are moments when silence is absolutely necessary - such as a wedding, a film/tv scene with recorded audio, etc. For these situations, it may be necessary to temporarily deactivate (or mute) the sounds coming from your gimbal. Simply connect to the SimpleBGC software, and then go into the Service tab and select which sounds you want to turn off.

You can always re-activate the audio alerts whenever you feel the need to.
service_audio1

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Last month we released a brand new accessory for the CAME-Single, a wireless joystick that allows you to control its pan & tilt movements remotely. It's definitely been a hit with customers so far. However, whether you are a current CAME-Single owner, or if you're looking to one day get one, it's important for us to point out that not all Singles will be compatible with the wireless remote upgrade.
singlejoystick
So how do you know if your Single is capable of the upgrade? The most important thing to note is that ALL CAME-Singles purchased after November 1, 2015 have been modified to contain a brand new circuit board that allows for connection of the wireless joystick receiver. CAME-Singles purchased before November 2015, will not have the same board, and hence are not capable of the wireless joystick upgrade.

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If you do have a newer generation Single with the modified circuit board, then installation of the wireless remote receiver board is easy! Simply open up the handle, connect the receiver board to its corresponding port, and pair the remote. Full instructions can be found in the video below.

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As stated in the documentation within the product packaging, adjustments made to the SimpleBGC software settings are strongly discouraged. Making the wrong adjustments can bring confusion to the board, and in turn cause your gimbal to behave erratically. And even worse, this action alone is grounds enough to jeopardize your gimbal's warranty status.

However, despite these warnings, we are aware that there are many outside forces that entice customers to still make these adjustments to the software - whether it be changing follow modes, adjusting joystick speeds, upgrading your firmware, and even loading full profiles from another user (the last 2 we highly discourage).

Long story short, if your gimbal's settings have been drastically altered, to the point where it is negatively affecting its performance (spinning, shaking, beeping - sometimes simultaneously), there is no factory rest button you can press so everything goes back to normal. And as stated above, we do not recommend loading profiles from another user as there are unique settings that do not apply to your specific gimbal.

Even CAME-TV customer support is forbidden from providing profiles whenever requested by customers, for the very reasons above. All is not lost, however. The one process that we can suggest to get your gimbal to a normal functioning state is to manually restore your gimbal's board to its default settings. We have these processes laid out for the 7800 and Mini-2 gimbals. Before attempting either process, make sure that your gimbal matches the firmware shown in its respective document. If your gimbal has a different firmware version, the processes below will not be guaranteed to work.

CAME-7800 Manual Profile Restore Process (Tool-less version)

7800 NOTE: The above contains PID & Motor settings for the most recent tool-less version of the 7800. If you have an earlier version of the 7800 that requires tools for setup, and the gimbal is not fully stabilized after completing the process above, then try switching out the PID/Motor settings with the ones shown here.

CAME Mini-2 Manual Profile Restore Process

Again, please conduct the restore process ONLY if your gimbal's software settings have been altered beyond your knowledge of repair, and if your gimbal is showing extremely erratic behavior. For more minor symptoms such as vibrations, drifting, etc., then you can find quick troubleshooting solutions in our extensive FAQ section.

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Your card is formatted, talent's in place, and your gimbal is perfectly balanced. And just as you're about to roll camera.... your gimbal's battery dies. But wait? You charged your battery overnight, right? Even so, batteries, just like most things that involve power, have a shelf life.

The best way to avoid this nightmarish scenario is to test your batteries on a regular basis using a voltmeter/multitester. Among the many things it's capable of, a multitester can read the voltage of your battery and let you know if it has enough juice in it to perform. And just as easily, it can let you know if the battery is ready to be replaced.

If you don't own or readily have access to a voltmeter or multitester, then you can bring your battery(ies) into most electronics/repair shops or automotive garages. Most of these businesses will test your batteries for free.

Check multitester prices here.

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It has been brought to our attention that a small batch of instructional DVDs that came with our CAME-8000 gimbal are not readable in certain regions. Unfortunately, this small quantity of discs were not universally encoded, and hence are not viewable on some customers' DVD players or computers, depending on what country they're being viewed in.

Luckily, we have some of these videos online that can be used as a guide when getting started with your 8000 gimbal.

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The CAME-Action for GoPro cameras is a great, compact gimbal that has been designed to balance right out of the box. However, in the event that your Action gimbal is not balancing correctly, there's a good chance that the Roll Bar may have been shifted, either in shipping or during use. Follow the simple steps laid out in the video below to set the Roll Bar in the proper position and get your Action fully stabilized.

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Initially, you can download any version of the SimpleBGC software to connect to your gimbal. After your first successful connection, look at the version of the firmware on the screen (shown in green below). 

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Once you have verified the firmware version, you can go back and download the correct GUI version to match your firmware.

Typically, you will want the the software version whose number is equal or lower than the firmware version. For example, in the example above, since your gimbal has been programmed with a 2.56 b9 firmware, you will want to find a SimpleBGC software version that is equal or slightly lower than 2.56 b9. In this case, the closest software version available is 2.56 b7. You should always use the same GUI when configuring your gimbal. And most importantly, NEVER upgrade your firmware!!!

Download link for the SimpleBGC GUI software can be found here.

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IMPORTANT DISCLAIMER: Please know that all CAME-TV gimbals come pre-programmed to properly function and stabilize right out of the box without the need for software tuning. However, if you choose to make adjustments using the SimpleBGC software, you do so at your own risk. If or when you choose to do so, we strongly urge you NOT to make any changes that are not recommended by us. Doing so may affect your gimbal's functionality, and may require you to send it into one of our facilities for repair at your own cost (if still under warranty). Before making any of the suggested changes below, we also advise that you save your current profiles once connecting and/or capture screenshots of each tab & profile.
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On the most part, the CAME-TV Single gimbal can be balanced and fully operated straight out-of-the box. However, with the introduction of encoders, the most minor tweaks in the SimpleBGU calibration software can cause the Single to act somewhat erratic. Unfortunately, there is no undo button, nor is there a singular factory reset switch that can bring your gimbal back to its original state.

However, there is a very specific, yet simple 5-minute process that you can follow in order to get your gimbal functional again. Essentially, it will allow you to start over from scratch and remove any uncharacteristic behavior that you may have accidentally triggered. Tech media reviewer and colleague MrCheesycam breaks down this process step by step in the video below.

Download the SimpleBGC software HERE.

Download the CAME-TV Single Default Restoration profile if you are using SimpleBGC GUI version 2.55 b3 HERE.

If you are using SimpleBGC GUI version 2.56 b7, then download and use the Restoration profile linked HERE.

Not sure which SimpleBGC version you need? Click HERE.

Please note that these restoration profiles are intended to work ONLY for the CAME-Single and will NOT work for any other gimbal model.

NOTE: If you are only experiencing minor problems with your gimbal such as light shaking and vibrations, DO NOT follow the process above. Simply lowering your Motor Power can help eliminate those problems, as referenced in this article.

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In order to get smooth, steady shots with any of our CAME-TV gimbals, you want to make sure that your camera is properly balanced on them. However, sometimes our customers are so eager to put their new gimbal to use, that they don't take the time balance it accurately.

If you are reading this article, then chances are that you already have, or are in the process of balancing your gimbal. The video below, we will show you a very quick and easy test that will let you know if you've done so correctly.

For full, step-by-step instructions how to balance your gimbal, check out these useful videos produced by reviewer MrCheesycam. CAME-TV 7800 CAME-TV MINI CAME-TV MINI 2, Single

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All CAME-TV gimbals have been designed to support numerous camera/lens setups. That is, as long as the overall payload does not exceed that particular gimbal's pre-determined weight capacity. However, it is also possible for a camera setup to be too light. When this happens, users may notice shaking, vibrating, and even noises coming from the motor of their gimbal. But don't panic!! Essentially, the gimbal's motors have been programmed to expect a slightly heavier payload and are just working a little bit harder than they have to.

A quick fix to this problem, would be simply to lower the Motor Power in the SimpleBGC software. But first, before making any changes, we advise archiving all of your current settings (ex: saving your profile or capturing screenshots). In the unlikely event that you may have to revert back to those values, you'll at least have your screenshots for reference. Once that's done, investigate the gimbal and find out which motor (Yaw, Pitch, or Roll) is giving you problems. Once you have determined the culprit, connect to the software and reduce the Motor Power settings accordingly. Step by step details can be found in the video below.

NOTE: For heavier camera setups, simply increase motor power settings instead of decreasing them.

During this motor power adjustment process, it is ok to turn on your gimbal and test functionality after applying changes. Please know that this is a trial & error process and it may take some time to find the perfect settings for your camera setup. And just as a reminder, once you're able to determine the correct settings in one profile to stabilize your gimbal, apply those settings to the remaining 2 profiles in the Basic Tab of the software.

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One of the more useful functions of any CAME-TV gimbal is the built-in joystick/remote control feature. Simply enough, the 2-axis joystick essentially allows you to do seemless panning and tilting movements while maintaining smooth and steady shots with the gimbal.

However, all gimbals come with a pre-programmed joystick speed that dictates how fast its movements are. And sometimes this default speed isn't ideal for the shot that you may want to execute. But luckily, speed can easily be adjusted using the SimpleBGC software. Full step-by-step details are shown in the video below.

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Perhaps one of the more common questions we get from customers is "why is my gimbal drifting when it's powered on?." Obviously, a properly balanced and calibrated gimbal will stay put and only move when (and how) you want it to move.

A likely reason for the drifting is that the RC Sub-Trim settings may be off. The RC Sub-Trim is used to calibrate the Joystick. This is an electro-mechanical control surface that over time may need calibration for it’s true Neutral Position. The most common problem is slow ‘drifting’ of camera position. When the Joystick is not calibrated properly, the gimbal believes that someone is applying Joystick commands and starts to move. The video below will help you properly calibrate your joystick and thus likely eradicate the problem of drifting.

NOTE: If you're using a gimbal with an external wireless remote, then make sure the remote is turned on during this process.

NOTE:   After completing this process, if drifting persists on any 1 profile, but is no longer present on either of the 2 Profiles, then you can manually copy the RC subtrim values from the non-drifting profile onto the profile that does drift. In other words, after completing the Auto RC-Subtrim process, if Profile 3 still drifts, but Profile 1 & 2 remains still, then you can manually copy the RC-Subtrim settings from Profile 1 or 2 onto Profile 3. Drifting should then be eliminated from all 3 profiles as a result.

Download the SimpleBGC software here.

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When you purchase a CAME-TV gimbal, chances are that it has been pre-programmed with 3 main profiles. And each profile contains its own unique set of follow modes, which you can toggle between depending on which mode you need to use.

Profile 1 will enable Follow Modes for both Pan and Tilt (Yaw and Pitch).
Profile 2 will enable Follow Mode ONLY for Pan (Yaw) and will Disable Tilt (Pitch).
Profile 3 will disable All Follow Modes. The Camera heading will stay constant.

However, in the event that these follow mode settings are unknowingly or mistakenly altered in the SimpleBGC software, you can manually restore them by dialing them in yourself.

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Service Modes are used to assign button clicks to various gimbal operations. On most CAME-TV gimbals, you can toggle between these different modes simply by clicking on the service button (or joystick) to operate them. By default, the first three modes are set as follows:

1 Click: Switch to Profile 1
2 Clicks: Switch to Profile 2
3 Clicks: Switch to Profile 3

To see how Profiles 1, 2, and 3 are configured, click here.

It's also a good idea to take advantage of your Service Modes by using the Profile 4 and Profile 5 options. These profiles should specifically be set to calibrate your sensors and gyro, respectively. These modes will especially come in handy when you're shooting out in the field and don't have access to your laptop to recalibrate your gimbal.

4 Clicks: Calibrate ACC (Calibrate sensors. Must hold camera and gimbal level and square when using this option)
5 Clicks: Calibrate Gyro (Calibrate Gyros. Must hold camera and gimbal level and square when using this option)

Download the SimpleBGC software here.

SAMPLE: Once you have Profiles 4 & 5 programmed and saved, you can now calibrate your sensors and gyros directly through the gimbal. (Demonstrated in video below with a CAME-Single, but the process applies to all CAME-TV gimbals when calibration modes have been programmed in them.)

Gimbal calibration demonstrated on CAME-Single and CAME-7800 gimbals below. (Process applies to all gimbals with service modes programmed in).

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None of our gimbals currently come with a bluetooth module or support bluetooth connectivity with external mobile apps. Trying to install other third party modules into any CAME-TV gimbal may void your warranty.

For wireless control of your CAME-TV gimbal, you can use the CSWR-4 wireless remote, which comes free and pre-paired with the following gimbals - CAME-Prodigy, CAME-Argo, CAME-Spry, CAME-Optimus, and CAME-Prophet.

The CSWR-4 can also be used with the CAME-Single, but must be purchased as a separate accessory.