What is your Return Policy? Do you have a Return Policy?

facebooktwitterpinterestfacebooktwitterpinterest

CAME-TV RETURN POLICY

CAME-TV guarantees that subject to the following conditions, refunds and exchanges can be requested within 7 WORKING DAYS* after the purchased product has been received by the customer.**

*The actual date may vary according to local laws and regulations.
**Subject to actual date the product was received by the customer according to courier tracking information.

Customers based in the United States maybe able to send their unit to CAME-TV's US-based support facility but still must follow the guidelines below. 

Please read all conditions below. If conditions are not met, CAME-TV reserves the right to refuse the return, or to charge a 15% restocking fee if the product is returned in acceptable condition.

Section 1. Refund can be requested under one of the following conditions (within 7 working days of receipt):

1. All returned items must be in new condition, in their original box, and must include all packaging materials, blank warranty card, manuals, and all accessories.

2. the product contains a manufacturing defect(s) that has been reported to and verified by a CAME-TV associate.

Section 2. Exchange can be requested under one of the following conditions (Within 7 working days of receipt):

1. All exchanged items must be in new condition, in their original box, and must include all packaging materials, blank warranty card, manuals, and all accessories.

2. the product contains a manufacturing defect(s) that has been reported to and verified by a CAME-TV associate.

3. The actual product didn’t match to original description of the product.

4. Product has sustained damage in transit, which was found when being unpacked and checked with the presence of the courier. (Any said damages must be reported to CAME-TV within 1-2 days of delivery).

5.  If the above conditions are not met, CAME-TV reserves the right to refuse the exchange, or to charge a 15% restocking fee if the product is in acceptable condition.

For all qualified returns, the customer must pay the returning shipping costs and handling fees. For all qualified exchanges, the customer must pay shipping both ways and handling fees. All returned or exchanged items must be received by CAME-TV before any refund is processed or any replacement is issued.

Before shipping any qualified returns or exchanges to CAME-TV, please follow instructions in Section 3.

Section 3. Refund and/or Exchange cannot be requested under one of the following conditions:

- Customer did not immediately report damage sustained in transit of the product.
- Refund or exchange is requested after 7 working days (the actual date may varies according to local laws and regulations) of purchase (since the actual date the product received).
- Product sent in for refund or exchange does not all original accessories, attachments and packaging, or with damage to any part of the product.
- Legal proof-of-purchase or receipts are unable to be provided, or have been forged or tampered.
- Product held no manufacturing defects after testing made by CAME-TV Technical Support.
- Crash,burning caused by non-manufacturing defects, as well as any damage caused by unauthorized modification, entry of foreign body (water, oil, sand, etc.), improper g.installation or operation.
- Labels, Serial Numbers, waterproof mark, false proof mark, etc. show signs of tampering or altering.
- Damage caused by external factors, including but not limited to: fire, flood, high wind strength and lightning strike.

Section 4. Acquiring Return Merchandise Authorization Number (RMA#) & Shipping Products Back to CAME-TV.

Before shipping any qualified service repairs, returns or exchanges, please make sure that you first obtain a RMA# by emailing us at customer support (from Americas: americas@came-tv.com,from outside Americas: europe@came-tv.com) and providing us with the following information:

- Your order number
- The date of your initial email claim
- Your name, address, phone and email
- The quantity and merchandise to be returned
- The reason for your return

Upon approval, CAME-TV customer support will email you a RMA# for the return or exchange. Properly pack and protect the merchandise in a shipping box.Customer will be responsible for any shipping lost or damage. Ship the returning merchandise, freight prepaid, to the address provided by our email. Please follow our return policy carefully, as failure to do so will result in the refusal of your package.

Section 5. Shipping Damages and International Shipments
If shipping damage occurs, report the damage to the driver immediately and notify us via email (from Americas:  americas@came-tv.com,from outside Americas:  europe@came-tv.com).

Keep all original packaging material and provide us with photos if possible.
For international shipments, CAME-TV is not responsible for possible delays or imposed duties.
For all qualified returns,the customer must pay the returning shipping cost and handling fees. For all qualified exchanges,the customer must pay shipping both ways and handling fees.