The primary reason for the change in battery style was because international shipping regulations have made the shipping of batteries both costly and problematic. In some cases, countries would reject the inbound delivery of batteries and send them back to our warehouse.
As a result, the battery mounting configuration on newer model Optimus gimbals has been redesigned to utilize a non-proprietary, and more universal battery type that is easily obtainable by customers. In this case, the BP-U30 - a very commonly used battery in the videography and filmmaking world - is what is now used to power CAME-Optimus gimbals purchased after Fall 2017.
The BP-U30 is available for purchase on our website and can be shipped from our China, European, or US -based warehouses. But they can commonly be found in most camera/electronics stores & websites such as B&H, Adorama, Amazon, among many others.
1. Are the DC18 batteries still available for purchase?
- Due to high demand, the DC18 batteries are currently out of stock (as of this writing). But we are expected to be re-stocked sometime between May-June 2018. Click here to sign up for the waiting list to be notified once the DC18 Optimus batteries become available.
2. Are there any adapter plates so that BP-U30 batteries can be used on my early model CAME-Optimus gimbal (that normally use DC18 batteries)?
- Unfortunately, there is no adapter plate available that will allow your Optimus to be powered by any other battery than the one that your gimbal has been originally designed to use. So if your Optimus was designed to be powered by a DC18 battery, then there is no adapter/accessory available that can let it be powered by any other battery.
Most cameras are designed with its tripod mounting hole positioned perfectly center along the bottom/base of the camera body. However, there are a few cameras that have been designed with the mounting hole off-center, making it difficult to balance onto most gimbals. (See below)
Below you can see some samples provided by customer Ray Roscoe in using the extender plate along with his camera while balancing it onto the CAME-Optimus gimbal. (Click images to enlarge)
Notes from user Ray Roscoe:
1. Remove the center stop screw so the camera can slide just that bit further.
2. There are 2 small allen screw sin the plate, one needs to be removed tow enable the extension plate a little more movement.
If you've purchased one or more of our hugely popular Boltzen LED series of lights, you can now control it with your mobile device. Using the brand new CAME-TV Boltzen WiFi Controller in tandem with our our Boltzen LED mobile app, you can now control numerous features on either one or multiple Boltzen lights at the same time. These features include turning the light on & off, dimmming, color temperature (for Bi-Color lights), and even timer operations. And you can do this all without an external WiFi network. See the video below for step-by-step instructions.
As shown in the video above, you will need to scan customized QR codes in order to connect to more than one light. We'd suggest either bookmarking this article (on your mobile device), or printing out several versions of the QR code sheet below so that you can always have access to them.
QR CODES: Click image below or click here for printable version.
1. Download the Boltzen LED app for iOS devices here, and for Android Devices here.
2. Numerically label all of your Boltzen lights and WiFi dongles so you know which ones are to be paired together.
3. When starting, make sure ONLY light #1 is turned on and all other lights are powered off. You will successively turn on each additional light once you are ready to pair them. (Only after previous light has already been paired).
4. During the WiFi search process, if it does not connect successfully right away, click on the magnifying icon repeatedly until connection is successful.
5. If you have troubles connecting to the Boltzen dongle's WiFi, or with pairing with a device, try deleting the devices/WiFi network from within the app, and start the process again. You can even delete the Boltzen LED app and re-install so you can start from scratch.
6. Once you have the group setup via QR codes you should not have to scan them again. It's a one time setup process to pair the dongles, which is why we recommend that you label them. As long as the primary dongle has power, then the rest will sync after the one time QR scan.
7. If you are still having troubles connecting to the WiFi even after following all of the instructions above, re-attempt the process and press/hold the Pair WiFi button for about 5 seconds after the dongle insertion into the USB port (following 3 red light appearance). After releasing the Pair WiFi button, commence following the instructions as shown in the video.
If you're in the market for a used gimbal, particularly from a private, non-commercial seller (ex: eBay), there are several tips/precautions we advise before deciding to make the purchase.
1. Contact the seller and ask for detailed pictures of their actual gimbal, not a promotional photo. If there are any physical flaws on the gimbal (ex; scratches), it is best that you are made aware before making the purchase.
2. Ask the seller to provide you with a current video showing the gimbal's working status. It is common for users to make DIY modifications to the gimbal's physical state, or even alter the control board's programming (ex: to make joystick speeds faster). Ask the seller if they've ever modified the gimbal in any way, or if it is experiencing any functionality problems.
3. Secondhand/used purchases are NOT covered by our standard warranty.
4. If the used gimbal you are interested in is an older model and is no longer available on our website, then contact CAME-TV to make sure they still have parts available for that particular gimbal.
We have been made aware of some reports by customers who have noted that the battery on the CAME-Optimus may be loose, causing the gimbal to shut down while in use. We have looked into this matter, and have simply determined that most customers are not inserting the battery onto the gimbal correctly. Though upon initially inserting the battery into its corresponding mount will present an audible snap/click indicating that it's been properly inserted, an additional step of pushing the battery upward is necessary in order to fully tighten it and lock it in.
See how to properly install it by following the steps in the video below.
Many customers who have purchased our line of 55w & 30w Boltzen lights have inquired whether or not the power adapters used for these lights are identical and/or interchangeable. The answer to both is NO. The 30w Boltzens use a 3.33A/40W power adapter, while the 55w Boltzens use a 5.0A/60W adapter.
(Shown above: Power adapter for 30w Boltzen. Click here to see the 55w power adapter.)
If you own both sets of lights, please check the sticker on the power brick to make sure that you are using the proper adapter.
Yes, you can power our Boltzen series of lights with standard Sony L-Series NP-F batteries. However, since these batteries generally max out at 7V, the light's running time will be limited. And in turn, the brighter you set the light, the faster the battery will drain. If a portable power option is needed, then our top suggestion would be using a V-mount battery for optimum power to the light through the built-in D-Tap port.
However, if you'd rather go the Sony NP-F battery route, then we'd suggest looking into getting a V-Mount Battery Converter Plate that is capable of holding 2 Sony batteries. This will essentially double the batteries' output, and thus increase the running time of your light. YouTube reviewer MrCheesycam provides more insight in the video below.
If you are not able to use PayPal or Western Union as a payment method, you are still able to check out of our website with your credit card information. Please follow the instructions below on how to do that.
1. After you have added all of the items you would like to purchase in the cart, just go through our checkout process as normal entering all your information. At the end you want to have "PayPal" selected then click "Complete Order".
2. A new window will pop up and if you do not have a PayPal account just select "Pay with Debit or Credit Card", no account required.
3. You will then be sent to a PayPal Guest Checkout page where you will enter in your credit card information and billing address.
4. At the end of the Guest Checkout page, you can either choose to create a PayPal account if you want one, or select "No, I don't want an account now", then click "Pay Now" to complete your order.
New owners of the CAME-Optimus who may have previously been familiar with it's top selling one-handed predecessor the CAME-Single may have noticed a small difference in how to power up their new device. With the Single, you would turn it on by holding down on the power button on the handle until it boots up. However, owners of the Optimus will come to learn that this is not the case with their new gimbal. To power up the Optimus, you simply need to do a 2-press sequence on the button that is found on the battery itself. Simply give it quick tap, and follow it up with a 2-3 second press & hold sequence until the gimbal turns on.
Owners of our CAME-Argo and Mini 3 might have noticed something different in each gimbal's battery configuration. We are now using a battery case that has 18650 LiPo batteries allowing you to remove them, charge them and immediately replace them with a backup set of fully charged 18650 LiPo batteries that you might have on standby. This allows you to keep cycling through numerous sets of batteries for an extended gimbal run time.
As with all LiPo batteries it is never good to over-discharge the battery. Over-discharge is when a battery cell voltage drops below the level of circuit protection limit. Once a LiPo battery is over-discharged, it is more than likely that it cannot be recharged and new one would have to be purchased.
We strongly recommend that when the gimbal is not in use or is in storage, to remove the 18650 LiPo batteries from the battery case. Failure to do so can result in over-discharge of the battery/batteries.
YouTube Reviewer MrCheesycam gives us a thorough breakdown of the updated battery packs in the video below:
We must first note that all CAME-TV gimbals are pre-programmed and quality-tested to function right out of the box. No additional software tuning or firmware upgrades should be necessary. However, if you would like to make minor tuning adjustments with the SimpleBGC software at your own accord- such as changing joystick speeds, decreasing motor power, etc. - we suggest that you first SAVE the gimbal's default, factory-programmed settings before making such changes.
Should something go wrong as you're making the changes, you can always revert back and load the original default profiles. And please note that the profiles that you save contain settings that are unique to your gimbal. Sharing these profiles with other gimbal owners is not advised and can make their gimbal inoperable.
And perhaps most importantly, under no circumstances do we advise upgrading your firmware. Doing so will wipe your settings and make your gimbal inoperable. The only way to potentially make it functional again would be to send it back to a CAME-TV support facility for repair (at your own cost if out of warranty).
[IMPORTANT NOTE:] Your saved Default Profile is configured to the default Firmware installed on your Gimbal. If you attempt to upgrade your firmware, the saved Default Profile will no longer be valid.
Due to popular demand, we have developed a dual handle mounting system that you can now use with your CAME-Single. If you have this new accessory, but are unfamiliar how to assemble it, you can watch the video for step-by-step instructions on how properly to put it together.
If you recently received a brand new CAME-Single battery to replace your old one, but are unsure of how to install it, feel free to watch the video below to help guide you through the process.
After installing your new battery, please know that a full charge can be achieved in 2-4 hours (depending on current battery life). To assure full functionality, we suggest staying close to your gimbal during the charging process so that it does not overcharge. Overnight and/or unsupervised charging is not advised.
If you own a CAME-Single and suspect that the original built-in battery may be giving you problems (power problems, overheating), you can notify our support department and they can assist you with the matter.
NOTE: If your CAME-Single's handle internal battery configuration contains an extra protective circuit board and differs from the one shown above, then please see this video for steps on how to replace. If you are unfamiliar with the soldering process that is required for this alternate installation process, we'd suggest bringing your Single & battery into a professional electronics/repair shop so they can do it for you.