FAQ

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If you've purchased one or more of our hugely popular Boltzen LED series of lights, you can now control it with your mobile device. Using the brand new CAME-TV Boltzen WiFi Controller in tandem with our our Boltzen LED mobile app, you can now control numerous features on either one or multiple Boltzen lights at the same time. These features include turning the light on & off, dimmming, color temperature (for Bi-Color lights), and even timer operations. And you can do this all without an external WiFi network. See the video below for step-by-step instructions.

As shown in the video above, you will need to scan customized QR codes in order to connect to more than one light. We'd suggest either bookmarking this article (on your mobile device), or printing out several versions of the QR code sheet below so that you can always have access to them.

QR CODES: Click image below or click here for printable version.

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NOTES:
1. Download the Boltzen LED app for iOS devices here, and for Android Devices here.
2. Numerically label all of your Boltzen lights and WiFi dongles so you know which ones are to be paired together.
3. When starting, make sure ONLY light #1 is turned on and all other lights are powered off. You will successively turn on each additional light once you are ready to pair them. (Only after previous light has already been paired).
4. During the WiFi search process, if it does not connect successfully right away, click on the magnifying icon repeatedly until connection is successful.
5. If you have troubles connecting to the Boltzen dongle's WiFi, or with pairing with a device, try deleting the devices/WiFi network from within the app, and start the process again. You can even delete the Boltzen LED app and re-install so you can start from scratch.
6. Once you have the group setup​ via QR codes you should not have to scan them again. It's a one time setup​ process to pair the dongles, which is why we recommend that you label them. As long as the primary dongle has power, then the rest will sync after the one time QR scan.

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Also available for purchase in our USA Warehouse.

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We have been made aware of some reports by customers who have noted that the battery on the CAME-Optimus may be loose, causing the gimbal to shut down while in use. We have looked into this matter, and have simply determined that most customers are not inserting the battery onto the gimbal correctly. Though upon initially inserting the battery into its corresponding mount will present an audible snap/click indicating that it's been properly inserted, an additional step of pushing the battery upward is necessary in order to fully tighten it and lock it in.

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See how to properly install it by following the steps in the video below.

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Many customers who have purchased our line of 55w & 30w Boltzen lights have inquired whether or not the power adapters used for these lights are identical and/or interchangeable. The answer to both is NO. The 30w Boltzens use a 3.33A/40W power adapter, while the 55w Boltzens use a 5.0A/60W adapter.

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(Shown above: Power adapter for 30w Boltzen. Click here to see the 55w power adapter.)

If you own both sets of lights, please check the sticker on the power brick to make sure that you are using the proper adapter.

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Yes, you can power our Boltzen series of lights with standard Sony L-Series NP-F batteries. However, since these batteries generally max out at 7V, the light's running time will be limited. And in turn, the brighter you set the light, the faster the battery will drain. If a portable power option is needed, then our top suggestion would be using a V-mount battery for optimum power to the light through the built-in D-Tap port.

However, if you'd rather go the Sony NP-F battery route, then we'd suggest looking into getting a V-Mount Battery Converter Plate that is capable of holding 2 Sony batteries. This will essentially double the batteries' output, and thus increase the running time of your light. YouTube reviewer MrCheesycam provides more insight in the video below.

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Thanks to trusted YouTube reviewer MrCheesycam for producing this video demonstrating how to balance our new CAME-Optimus gimbal.


Find more information on the CAME-Optimus here.

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If you are not able to use PayPal or Western Union as a payment method, you are still able to check out of our website with your credit card information. Please follow the instructions below on how to do that.

Credit Card Checkout 1. After you have added all of the items you would like to purchase in the cart, just go through our checkout process as normal entering all your information. At the end you want to have "PayPal" selected then click "Complete Order".
Credit Card Checkout 2. A new window will pop up and if you do not have a PayPal account just select "Pay with Debit or Credit Card", no account required.
Credit Card Checkout 3. You will then be sent to a PayPal Guest Checkout page where you will enter in your credit card information and billing address.
Credit Card Checkout 4. At the end of the Guest Checkout page, you can either choose to create a PayPal account if you want one, or select "No, I don't want an account now", then click "Pay Now" to complete your order.

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New owners of the CAME-Optimus who may have previously been familiar with it's top selling one-handed predecessor the CAME-Single may have noticed a small difference in how to power up their new device. With the Single, you would turn it on by holding down on the power button on the handle until it boots up. However, owners of the Optimus will come to learn that this is not the case with their new gimbal. To power up the Optimus, you simply need to do a 2-press sequence on the button that is found on the battery itself. Simply give it quick tap, and follow it up with a 2-3 second press & hold sequence until the gimbal turns on.

You can see both procedures performed below.

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Owners of our CAME-Argo and Mini 3 might have noticed something different in each gimbal's battery configuration. We are now using a battery case that has 18650 LiPo batteries allowing you to remove them, charge them and immediately replace them with a backup set of fully charged 18650 LiPo batteries that you might have on standby. This allows you to keep cycling through numerous sets of batteries for an extended gimbal run time.

As with all LiPo batteries it is never good to over-discharge the battery. Over-discharge is when a battery cell voltage drops below the level of circuit protection limit. Once a LiPo battery is over-discharged, it is more than likely that it cannot be recharged and new one would have to be purchased.

We strongly recommend that when the gimbal is not in use or is in storage, to remove the 18650 LiPo batteries from the battery case. Failure to do so can result in over-discharge of the battery/batteries.

YouTube Reviewer MrCheesycam gives us a thorough breakdown of the updated battery packs in the video below:

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Please know that we received word from CAME-TV Headquarters that there is a slight delay in the manufacturing and shipment of the dual handles for the CAME-Optimus. If you recently received your Optimus, and it did not come with the dual handle attachment, don't worry because it will be sent to you in a follow-up shipment. If you wish to check the status of the shipment of your dual handles, then please send an email to the sales account that you corresponded with during your original Optimus purchase. Or you can simply contact one of the email addresses below that best applies to your location.

North America: americas@came-tv.com
Rest of the World: europe@came-tv.com

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We must first note that all CAME-TV gimbals are pre-programmed and quality-tested to function right out of the box. No additional software tuning or firmware upgrades should be necessary. However, if you would like to make minor tuning adjustments with the SimpleBGC software at your own accord- such as changing joystick speeds, decreasing motor power, etc. - we suggest that you first SAVE the gimbal's default, factory-programmed settings before making such changes.

Should something go wrong as you're making the changes, you can always revert back and load the original default profiles. And please note that the profiles that you save contain settings that are unique to your gimbal. Sharing these profiles with other gimbal owners is not advised and can make their gimbal inoperable.

And perhaps most importantly, under no circumstances do we advise upgrading your firmware. Doing so will wipe your settings and make your gimbal inoperable. The only way to potentially make it functional again would be to send it back to a CAME-TV support facility for repair (at your own cost if out of warranty).

[IMPORTANT NOTE:] Your saved Default Profile is configured to the default Firmware installed on your Gimbal. If you attempt to upgrade your firmware, the saved Default Profile will no longer be valid.

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Printable instruction manuals for our most popular CAME-TV gimbals can be viewed and downloaded below:

 
CAME-Prodigy Manual
 
CAME-Optimus Manual
 
CAME-Argo Manual
 
CAME-Mini 3 Manual
 
CAME-Single Manual

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Due to popular demand, we have developed a dual handle mounting system that you can now use with your CAME-Single. If you have this new accessory, but are unfamiliar how to assemble it, you can watch the video for step-by-step instructions on how properly to put it together.

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If you recently received a brand new CAME-Single battery to replace your old one, but are unsure of how to install it, feel free to watch the video below to help guide you through the process.

After installing your new battery, please know that a full charge can be achieved in 2-4 hours (depending on current battery life). To assure full functionality, we suggest staying close to your gimbal during the charging process so that it does not overcharge. Overnight and/or unsupervised charging is not advised.

If you own a CAME-Single and suspect that the original built-in battery may be giving you problems (power problems, overheating), you can notify our support department and they can assist you with the matter.

NOTE: If your CAME-Single's handle internal battery configuration contains an extra protective circuit board and differs from the one shown above, then please see this video for steps on how to replace. If you are unfamiliar with the soldering process that is required for this alternate installation process, we'd suggest bringing your Single & battery into a professional electronics/repair shop so they can do it for you.

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If you are interested in purchasing our 2.5-15 kg Load Pro Steadicam, you may have noticed that 2 different spring arms are available for purchase. By default, the kit comes with a standard arm that is designed to support heavier loads ranging from 6-15 kg (for camera + monitor + battery + other accessories). However, if you have a lighter camera setup, then you can opt to instead order the lighter spring arm option, which is capable of supporting 2.5-6kg loads.

Light arm payload: 2.5-6kg
Heavy arm payload (default): 6-15kg

If you were interested in ordering the light spring arm instead of the heavy one, we suggest you contact our sales department and let them know your preference before ordering.

North America: americas@came-tv.com
Rest of the World: europe@came-tv.com

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Below is a list of authorized versions of the SimpleBGC GUI software to use with our CAME-TV gimbals. Instructions for connection and use can be found here. If you are unsure of which version below is appropriate for your gimbal, click HERE.

2.63 b0 Currently available for the CAME-Prophet gimbal only. Contact us if needed.

2.60 b4 Currently available for CAME-Prodigy and newer CAME-Optimus models only. Contact us if needed.

2.56 b7
GUI (Windows, OS X, Linux): SimpleBGC_GUI_2_56b7.zip (8Mb 20.01.2016)
User Manual (English): SimpleBGC_32bit_manual_2_5x_eng.pdf (1Mb 29.06.2016)

2.55b3
GUI (Windows, OS X, Linux): SimpleBGC_GUI_2_55b3.zip (7.95Mb 17.02.2015)

2.50b3
GUI (Windows, OS X, Linux): SimpleBGC_GUI_2_50b3.zip (8Mb 14.04.2015)
User Manual (English): SimpleBGC_32bit_manual_2_50_eng.pdf (1Mb 6.05.2015)

2.43b9
GUI (Windows, OS X, Linux): SimpleBGC_GUI_2_43b9.zip (6Mb 14.04.2015)
User Manual (English): SimpleBGC_32bit_manual_2_43_eng.pdf (813Kb 8.12.2014)

If you are in need of 2.60 b4, contact us first.

SimpleBGC GUI software is developed and provided by BasecamElectronics.com.