FAQ

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Yes, you can power our Boltzen series of lights with standard Sony L-Series NP-F batteries. However, since these batteries generally max out at 7V, the light's running time will be limited. And in turn, the brighter you set the light, the faster the battery will drain. If a portable power option is needed, then our top suggestion would be using a V-mount battery for optimum power to the light through the built-in D-Tap port.

However, if you'd rather go the Sony NP-F battery route, then we'd suggest looking into getting a V-Mount Battery Converter Plate that is capable of holding 2 Sony batteries. This will essentially double the batteries' output, and thus increase the running time of your light. YouTube reviewer MrCheesycam provides more insight in the video below.

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Thanks to trusted YouTube reviewer MrCheesycam for producing this video demonstrating how to balance our new CAME-Optimus gimbal.


Find more information on the CAME-Optimus here.

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If you are not able to use PayPal or Western Union as a payment method, you are still able to check out of our website with your credit card information. Please follow the instructions below on how to do that.

Credit Card Checkout 1. After you have added all of the items you would like to purchase in the cart, just go through our checkout process as normal entering all your information. At the end you want to have "PayPal" selected then click "Complete Order".
Credit Card Checkout 2. A new window will pop up and if you do not have a PayPal account just select "Pay with Debit or Credit Card", no account required.
Credit Card Checkout 3. You will then be sent to a PayPal Guest Checkout page where you will enter in your credit card information and billing address.
Credit Card Checkout 4. At the end of the Guest Checkout page, you can either choose to create a PayPal account if you want one, or select "No, I don't want an account now", then click "Pay Now" to complete your order.

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New owners of the CAME-Optimus who may have previously been familiar with it's top selling one-handed predecessor the CAME-Single may have noticed a small difference in how to power up their new device. With the Single, you would turn it on by holding down on the power button on the handle until it boots up. However, owners of the Optimus will come to learn that this is not the case with their new gimbal. To power up the Optimus, you simply need to do a 2-press sequence on the button that is found on the battery itself. Simply give it quick tap, and follow it up with a 2-3 second press & hold sequence until the gimbal turns on.

You can see both procedures performed below.

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Owners of our CAME-Argo and Mini 3 might have noticed something different in each gimbal's battery configuration. We are now using a battery case that has 18650 LiPo batteries allowing you to remove them, charge them and immediately replace them with a backup set of fully charged 18650 LiPo batteries that you might have on standby. This allows you to keep cycling through numerous sets of batteries for an extended gimbal run time.

As with all LiPo batteries it is never good to over-discharge the battery. Over-discharge is when a battery cell voltage drops below the level of circuit protection limit. Once a LiPo battery is over-discharged, it is more than likely that it cannot be recharged and new one would have to be purchased.

We strongly recommend that when the gimbal is not in use or is in storage, to remove the 18650 LiPo batteries from the battery case. Failure to do so can result in over-discharge of the battery/batteries.

YouTube Reviewer MrCheesycam gives us a thorough breakdown of the updated battery packs in the video below:

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Please know that we received word from CAME-TV Headquarters that there is a slight delay in the manufacturing and shipment of the dual handles for the CAME-Optimus. If you recently received your Optimus, and it did not come with the dual handle attachment, don't worry because it will be sent to you in a follow-up shipment. If you wish to check the status of the shipment of your dual handles, then please send an email to the sales account that you corresponded with during your original Optimus purchase. Or you can simply contact one of the email addresses below that best applies to your location.

North America: americas@came-tv.com
Rest of the World: europe@came-tv.com

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We must first note that all CAME-TV gimbals are pre-programmed and quality-tested to function right out of the box. No additional software tuning or firmware upgrades should be necessary. However, if you would like to make minor tuning adjustments with the SimpleBGC software at your own accord- such as changing joystick speeds, decreasing motor power, etc. - we suggest that you first SAVE the gimbal's default, factory-programmed settings before making such changes.

Should something go wrong as you're making the changes, you can always revert back and load the original default profiles. And please note that the profiles that you save contain settings that are unique to your gimbal. Sharing these profiles with other gimbal owners is not advised and can make their gimbal inoperable.

And perhaps most importantly, under no circumstances do we advise upgrading your firmware. Doing so will wipe your settings and make your gimbal inoperable. The only way to potentially make it functional again would be to send it back to a CAME-TV support facility for repair (at your own cost if out of warranty).

[IMPORTANT NOTE:] Your saved Default Profile is configured to the default Firmware installed on your Gimbal. If you attempt to upgrade your firmware, the saved Default Profile will no longer be valid.

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Printable instruction manuals for our most popular CAME-TV gimbals can be viewed and downloaded below:

 
CAME-Optimus Manual
 
CAME-Argo Manual
 
CAME-Mini 3 Manual
 
CAME-Single Manual

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Due to popular demand, we have developed a dual handle mounting system that you can now use with your CAME-Single. If you have this new accessory, but are unfamiliar how to assemble it, you can watch the video for step-by-step instructions on how properly to put it together.

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If you recently received a brand new CAME-Single battery to replace your old one, but are unsure of how to install it, feel free to watch the video below to help guide you through the process.

DISCLAIMER: After installing your new battery, please know that a full charge can be achieved in 2-4 hours (depending on current battery life). To assure full functionality, we suggest staying close to your gimbal during the charging process so that it does not overcharge. Overnight and/or unsupervised charging is not advised.

If you own a CAME-Single and suspect that the original built-in battery may be giving you problems (power problems, overheating), you can notify our support department and they can assist you with the matter.

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If you are interested in purchasing our 2.5-15 kg Load Pro Steadicam, you may have noticed that 2 different spring arms are available for purchase. By default, the kit comes with a standard arm that is designed to support heavier loads ranging from 6-15 kg (for camera + monitor + battery + other accessories). However, if you have a lighter camera setup, then you can opt to instead order the lighter spring arm option, which is capable of supporting 2.5-6kg loads.

Light arm payload: 2.5-6kg
Heavy arm payload (default): 6-15kg

If you were interested in ordering the light spring arm instead of the heavy one, we suggest you contact our sales department and let them know your preference before ordering.

North America: americas@came-tv.com
Rest of the World: europe@came-tv.com

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Below is a list of authorized versions of the SimpleBGC GUI software to use with our CAME-TV gimbals. Instructions for connection and use can be found here. If you are unsure of which version below is appropriate for your gimbal, click HERE.

2.60 b4 Currently available for CAME-Prodigy users only. Contact us if needed.

2.56 b7
GUI (Windows, OS X, Linux): SimpleBGC_GUI_2_56b7.zip (8Mb 20.01.2016)
User Manual (English): SimpleBGC_32bit_manual_2_5x_eng.pdf (1Mb 29.06.2016)

2.55b3
GUI (Windows, OS X, Linux): SimpleBGC_GUI_2_55b3.zip (7.95Mb 17.02.2015)

2.50b3
GUI (Windows, OS X, Linux): SimpleBGC_GUI_2_50b3.zip (8Mb 14.04.2015)
User Manual (English): SimpleBGC_32bit_manual_2_50_eng.pdf (1Mb 6.05.2015)

2.43b9
GUI (Windows, OS X, Linux): SimpleBGC_GUI_2_43b9.zip (6Mb 14.04.2015)
User Manual (English): SimpleBGC_32bit_manual_2_43_eng.pdf (813Kb 8.12.2014)

If you are in need of 2.60 b4, contact us first.

SimpleBGC GUI software is developed and provided by BasecamElectronics.com.

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Even though the CAME-Action 2 gimbal for smartphones allows for an easy plug & play setup, like other CAME-TV gimbals, it does require a little bit of balancing for optimal use & stabilization. As shown in the video below, you want to make sure that your smartphone is steadily balanced along both the Roll and Pitch axes.

Once you have a proper balance, then you can commence using smooth gimbal shots with your smartphone.

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Customers of our newer gimbals may have noticed that the battery charger kits for the CAME-Argo and Mini 3 are slightly different from how they used to be. With this slight change, there is an updated process on how to properly charge your batteries for these gimbals. See the video below for a simple step-by-step breakdown.

The blue LED indicator lights on the battery itself will not blink as it is charging. However, you can press the button to see the progress of the charge.

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In general, yes we do sell most spare parts for many (but not all) of our CAME-TV products. For example, if you are in need of parts such as a replacement QR plate for your CAME-TV gimbal, or a spare power adapter for your LED light, then you can contact one of our associates directly and they can let you know if your requested part is available for purchase.

To speed up the process, we suggest providing the following information regarding your original purchase in your initial email:

PURCHASER'S NAME:
ORDER/INVOICE #:
DATE OF PURCHASE:
PART NEEDED (PRODUCT URL AND/OR IMAGE ATTACHED):
SHIPPING ADDRESS:

If you are requesting a part that you've lost and cannot take a picture of it to send. Then you can go to that item's product page, download a picture, and simply highlight or circle the specific part that you are in need of.