If you are in need of technical support for your CAME-TV product, please first see our guide of FAQ articles for a listing of tips answering some of the most commonly asked questions.
- When/has my order been shipped yet?
- How do I connect my gimbal to the SimpleBGC software?
(WARNING: We strongly suggest that you connect to the software only if you've been authorized to do so directly by a CAME-TV associate. Doing so without guidance by official CAME-TV personnel can cause your gimbal to malfunction and in turn compromise your warranty status. Proceed at your own risk.)
- How do I upgrade/downgrade my firmware?
(WARNING: Do NOT upgrade or downgrade your firmware!!! See article above for more details.)
BOLTZEN LED SUPPORT:
- How do I control my Boltzen lights with my smartphone?
STILL NEED HELP?
Did you not find the solution to your problem in this page? You can contact us by filling out this form and one of our technical support associates** can get back to you. Please note that all inquiries will be addressed in the order that they are received. Technical support hours are from Monday to Thursday 09:00 - 17:00 (PST), Friday 09:00 - 14:00 (PST).
Please note that we get many submissions daily and all inquiries will be addressed in the order that they are received. Your patience and patronage is greatly appreciated!
**Our technical support staff is unable to answer any sales-related questions including order/shipping status, and is unauthorized to look into return/exchange requests. For these requests, click here.