Tag Archives: Return Policy

In an effort to provide 100% customer satisfaction we have recently established a Service and Support Facility based in the USA for customers located in the United States, Canada, South America and Mexico.

North and South America customers can be confident in receiving support for all technical issues and/or questions. If needed, our facility is equipped to handle Returns, Exchanges, or Repairs (that fall under our Warranty Policy) with faster turn around times and lower shipping costs as opposed to international shipping.

For further assistance, please contact our customer support department during the following times: Monday to Thursday 09:00 - 17:00 (PST), Friday 09:00 - 14:00 (PST).

Please Note: All inquiries will be addressed in the order that they are received and all orders still fall under our Return and Warranty Policy.


CAME-TV offers a 14-day return policy, allowing hassle-free returns without requiring a specific reason. To initiate a return, please contact our aftersales service at [email protected]. We'll arrange for our logistics partner to collect the package, with CAME-TV covering the return shipping costs. Once your item has been received by CAME-TV, a full refund will be issued promptly.