Monthly Archives: July 2015

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Shipping Address

1. We do not ship to APO/FPO, PO Box address

2. Please write your address in english (If your primary language is not english, please translate it into english), this is very important!

 

Shipping time

Your items will be shipped around 3 business days following receipt of payment.The delivery to most countries is typically 4-8 business days (by FedEx or DHL)

 

Tax Payment

We will declare items at a low value for easier customs clearance, the declared value is around 100USD (SOME PACKAGES TOO BIG, PROBABLY DECLARED A LITTLE MORE VALUE), and for most countries you should not have to pay import duty, but for some countries you may need to pay import duty. We are not responsible for any tax. We will declare the value as low as we can to avoid taxes. If you want to know the item's declared value or if you want the declared a real value, please contact us.

 

Marking the item as a gift or sample

If you want us to mark the package as a gift or sample, please contact us.

 

Shipping Costs

We try to provide free shipping worldwide. The shipping cost to some countries/areas is high and unfortunately we may have to add-on a shipping cost.

For pure battery products shipped to Norway, Switzerland and Eastern European countries, an additional charge of $90 for dangerous goods is required (charged by express company)

Free Shipping to the Following Countries/Areas:

Australia
Austria
Belgium
Brunei Darussalam
Cambodia
Canada
Czech Republic
Denmark
Finland
France
Germany
Hungary
India
Indonesia
Ireland
Italy
Japan
Korea(South)
Lithuania
Luxembourg
Macau
Malaysia
Mexico
Monaco
Netherlands
New Zealand
Norway
Philippines
Poland
Portugal
Romania
San Marino
Singapore
Slovakia
Spain
Sweden
Switzerland
Thailand
United Kingdom
United States
Vietnam

For the Following Countries/Areas, You will Need to Contact Us First:

United Arab Emirates
Africa
Central America and Caribbean
South America
Afghanistan
Armenia
Azerbaijan Republic
Bangladesh
Bhutan
Georgia
Kazakhstan
Kyrgyzstan
Maldives
Mongolia
Nepal
Pakistan
Russian Federation
Sri Lanka
Canary Islands
Iran
Brazil
Chile
Dominican Republic
Dominica
Puerto Rico
Peru
Reunion
Ecuador
Trinidad and Tobago
Algeria
Uruguay
Tajikistan
Turkmenistan
Uzbekistan
Bahrain
Iraq
Israel
Jordan
Kuwait
Lebanon
Oman
Qatar
Saudi Arabia
Turkey
Yemen
American Samoa
Cook Islands
Fiji
French Polynesia
Guam
Kiribati
Marshall Islands
Micronesia
Nauru
New Caledonia
Niue
Palau
Papua New Guinea
Solomon Islands
Tonga
Tuvalu
Vanuatu
Wallis and Futuna
Western Samoa
Bermuda
Greenland
Saint Pierre and Miquelon
Albania
Andorra
Belarus
Bosnia and Herzegovina
Croatia
Republic of Cyprus
Estonia
Gibraltar
Greece
Guernsey
Iceland
Jersey
Liechtenstein
Macedonia
Malta
Moldova
Monaco
Montenegro
Serbia
Svalbard and Jan Mayen
Ukraine
APO/FPO
PO Box's

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This video by MrCheesycam should only be used as a reference for restoring your the default configuration found on the CAME-TV CAME-MINI2 Gimbal using firmware 2.43 b9.

While you can use the video as reference to copy the settings exactly, there are a few areas in which you DO NOT want to change on your system. This video will explain which options you should copy, and which settings you should NOT COPY.

Primarily you do not want to change your default Invert settings under Motor Configuration. If you believe you need to make changes to your Invert options, you can view our FAQ Article About Gimbal Motor Invert Options.

Do not change your default RC Trim Settings according to the settings in the video above. If you believe you need to make changes to your RC Trim Settings, you can view our FAQ Article about Gimbal RC Settings.

For additional information about the CAME-MINI2 Gimbal, We suggest visiting our blog article regarding How To Use Service Modes and Profiles with the CAME-MINI2 Gimbal by MrCheesycam found here.

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CAME-TV RETURN POLICY

CAME-TV guarantees that subject to the following conditions, refunds and exchanges can be requested within 7 WORKING DAYS* after the purchased product has been received by the customer.**

*The actual date may vary according to local laws and regulations.
**Subject to actual date the product was received by the customer according to courier tracking information.

Customers based in the United States maybe able to send their unit to CAME-TV's US-based support facility but still must follow the guidelines below. 

Please read all conditions below. If conditions are not met, CAME-TV reserves the right to refuse the return, or to charge a 15% restocking fee if the product is returned in acceptable condition.

Section 1. Refund can be requested under one of the following conditions (within 7 working days of receipt):

1. All returned items must be in new condition, in their original box, and must include all packaging materials, blank warranty card, manuals, and all accessories.

2. the product contains a manufacturing defect(s) that has been reported to and verified by a CAME-TV associate.

Section 2. Exchange can be requested under one of the following conditions (Within 7 working days of receipt):

1. All exchanged items must be in new condition, in their original box, and must include all packaging materials, blank warranty card, manuals, and all accessories.

2. the product contains a manufacturing defect(s) that has been reported to and verified by a CAME-TV associate.

3. The actual product didn’t match to original description of the product.

4. Product has sustained damage in transit, which was found when being unpacked and checked with the presence of the courier. (Any said damages must be reported to CAME-TV within 1-2 days of delivery).

5.  If the above conditions are not met, CAME-TV reserves the right to refuse the exchange, or to charge a 15% restocking fee if the product is in acceptable condition.

For all qualified returns, the customer must pay the returning shipping costs and handling fees. For all qualified exchanges, the customer must pay shipping both ways and handling fees. All returned or exchanged items must be received by CAME-TV before any refund is processed or any replacement is issued.

Before shipping any qualified returns or exchanges to CAME-TV, please follow instructions in Section 3.

Section 3. Refund and/or Exchange cannot be requested under one of the following conditions:

- Customer did not immediately report damage sustained in transit of the product.
- Refund or exchange is requested after 7 working days (the actual date may varies according to local laws and regulations) of purchase (since the actual date the product received).
- Product sent in for refund or exchange does not all original accessories, attachments and packaging, or with damage to any part of the product.
- Legal proof-of-purchase or receipts are unable to be provided, or have been forged or tampered.
- Product held no manufacturing defects after testing made by CAME-TV Technical Support.
- Crash,burning caused by non-manufacturing defects, as well as any damage caused by unauthorized modification, entry of foreign body (water, oil, sand, etc.), improper g.installation or operation.
- Labels, Serial Numbers, waterproof mark, false proof mark, etc. show signs of tampering or altering.
- Damage caused by external factors, including but not limited to: fire, flood, high wind strength and lightning strike.

Section 4. Acquiring Return Merchandise Authorization Number (RMA#) & Shipping Products Back to CAME-TV.

Before shipping any qualified service repairs, returns or exchanges, please make sure that you first obtain a RMA# by emailing us at customer support (from Americas: [email protected],from outside Americas: [email protected]) and providing us with the following information:

- Your order number
- The date of your initial email claim
- Your name, address, phone and email
- The quantity and merchandise to be returned
- The reason for your return

Upon approval, CAME-TV customer support will email you a RMA# for the return or exchange. Properly pack and protect the merchandise in a shipping box.Customer will be responsible for any shipping lost or damage. Ship the returning merchandise, freight prepaid, to the address provided by our email. Please follow our return policy carefully, as failure to do so will result in the refusal of your package.

Section 5. Shipping Damages and International Shipments
If shipping damage occurs, report the damage to the driver immediately and notify us via email (from Americas:  [email protected],from outside Americas:  [email protected]).

Keep all original packaging material and provide us with photos if possible.
For international shipments, CAME-TV is not responsible for possible delays or imposed duties.
For all qualified returns,the customer must pay the returning shipping cost and handling fees. For all qualified exchanges,the customer must pay shipping both ways and handling fees.

Section 6. Cancellation of order before delivery.
In the event that you placed an order and wish to cancel it before it has been delivered, contact us immediately to see if your order has yet been shipped. You will need to receive an RMA number and instructions provided by a CAME-TV associate to send it back to one of our after-sales facilities. Returned products within the designated return period will only be eligible for a refund if an RMA # was previously provided.

If the product has already been shipped, but the delivery is either unsuccessful (ex: incorrect address provided) or is refused by the customer, then the customer is responsible for all return shipping fees that may be incurred in relation to the shipment back to CAME-TV. If a refund for the product(s) purchased is requested, the return shipping cost will be deducted from the customer's eligible refund amount.

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Encoders Tool-less
This technology prevent motors from losing synchronization, skipping steps and more. 32-bit controller used for the construction of high quality 3-axis camera stabilizing systems.
Design Battery Life
The design of the CAME-SINGLE allows for one hand operation. Batteries can operate up 10 hours when fully charged.

ENCODERS ARE OFTEN USED IN ROBOTICS FOR HIGHLY ACCURATE MONITORING OF MOTOR POSITION

YOU MIGHT BE INTERESTED IN THESE OTHER GIMBALS

CAME-MINI 2
Tool-less
CAME-8000
Tool-less
CAME-7800
Tool-less
The new MINI2 is completely tool-less which allows the operator to change camera setups.... A handheld stabilizer designed for camera systems weighing up to 11 pounds, making it suitable for... Designed for camera systems such as Canon 5D3, Canon 5D2, Canon 7D, Panasonic GH4, and Sony A7...
read more read more read more

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NextWaveDV, put together this quick video of them testing out the new CAME-Single 3-Axis Gimbal with a Sony A7s!

The CAME-Single is equipped with brushless motors that have encoders. The encoders prevent motors from losing synchronization, skipping steps, decreases power consumption, increases Torque, increases the precision of the stabilization and provides important information about frame and camera angles.

CAME-Single 3-Axis Gimbal

 

Click the picture below for more information on the CAME-Single 3-Axis Gimbal.

CAME-Single 3-Axis Gimbal

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Max Snyder, uploaded this short video that shows test footage of him using the CAME-Mini 1 Gimbal for the first time! The wiring and electronics on the CAME-Mini 1 are completely enclosed into the frame, giving a clean professional appearance.

Click the picture below for more information on the CAME-Mini 3-Axis Gimbal.

CAME-TV Mini 3-Axis Gimbal

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The CAME-TV GH-4 Cage is designed specifically for the Panasonic GH-4 and provides easy access to the battery and SD card without actually removing the camera from the cage. The baseplate that comes with the CAME-TV GH-4 Cage has 15mm rod holes that allow you to attach industry standard 15mm rods for accessories like a follow focus.

CAME-TV Panasonic GH-4 Cage(Geekynerddad's GH-4 setup with the CAME-TV GH-4 Cage +Wooden Handles)

Click below for more information on the CAME-TV GH-4 Cage.

CAME-TV Cage For Panasonic GH-4

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The CAME-80T Slider has two solid carbon fiber tubes and a flywheel at one end of the slider giving the shooter a smoother slide.

Tom Antos Using the CAME-80T Slider

The bottom of the CAME-80T has multiple mounting points that will allow you to mount it onto a tripod for a higher slide or with the four adjustable feet, you can get some shots from the ground.

CAME-80T Carbon Fiber Slider

Click the picture below for more information on the CAME-80T Slider.

CAME-80T Carbon Fiber Slider

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Philipp Reinhard, posted this quick video of him trying out his new CAME-Mini 2 gimbal for the first time! He filmed it with the Panasonic GH4 + a Panasonic 14mm Pancake lens.

CAME-Mini 2 3-Axis GimbalClick below for more information on the CAME-Mini 2 gimbal.

CAME-Mini 2 3-Axis Gimbal

 

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Tom Antos, posted this detailed video on his first impressions of the CAME-Mini 2 gimbal. The video not only goes over the specs of the 3-axis gimbal, but it's filled with test footage of him personally using the CAME-Mini 2.

Click below for more information on the CAME-Mini 2 gimbal.

CAME-Mini 2 3-Axis Gimbal