We DO NOT RECOMMEND upgrading the firmware on your gimbal as it will reset the Gimbal configuration and you will have to start from scratch to reprogram the gimbal. Even if you have saved your previous PID profiles, the new firmware requires an entirely new profile that is specific to that exact firmware version. More than likely your PID Profiles that were saved using a previous firmware will not work correctly with the new firmware.
If you do not know how to Tune your own system from scratch, we recommend downgrading the firmware back to the original version, and restoring the Default Profile.
If you have a Gimbal with Encoders this will especially be difficult to revert. Encoders are tuned specifically for each motor for each gimbal assembled. These settings will not translate to other gimbals exactly.
All the products sold by CAME-TV are eligible for a (1) year warranty from the time of delivery or in-store purchase date. CAME-TV will repair or exchange（only the defective parts will be replaced）any product that fails to meet the specifications provided within the product's warranty period. Customers based in the United States have the option to potentially send their unit to CAME-TV's US-based support facility, but still must follow the guidelines below.
What is not covered by this warranty?
Crash, scratch, tear, burn, or any damage caused by non-manufacturing defects;
Product which did not operate in conformance with installation environmental, mechanical or electrical requirements;
Any malfunction results from misuse, abuse, vandalism, neglect, improper modification, disassembling, storage, transportation, or handling;
Lost or misplaced products/parts not caused by manufacturing defect
The original identification markings on the product have been tampered, removed, or defaced;
Damage caused by the operation of the unit with a low charged or defective battery;
Damage caused by reliability or compatibility issues when using unauthorized third-party parts;
Damaged products that were either purchased used or secondhand and/or without original CAME-TV purchase documentation.
The warranty, what you need to know.
Customers are responsible for shipping cost when sending their product(s) back; Technical Support will examine and identify the problem and responsibility; CAME-TV will cover all the test cost, material cost, labor cost, and delivery fee when sending the repaired product back to customers if it is a quality problem in itself. However, customers will be in charge of any customs duty fees that may be required on both incoming & outgoing shipping processes;
If the product is deemed not to be covered by this warranty, we will contact customer to accept the repair cost, or on its option, have the product returned back to the customer;
Accepted repair jobs may take anywhere between 3-8 weeks before product is returned to the customer. CAME-TV is not responsible for delays in the shipping process.
If your product has either voided any of the warranty terms stated above, or exceeded the 1-year warranty period, then you can still send us a request to have your item diagnosed & repaired. In doing so, please know the following:
Customers must email technical support and present complete details on the problem they are experiencing with their CAME-TV product.
Based on the customer's report, CAME-TV will first determine whether or not repair is possible. And secondly, which support facility is capable of handling the repair (US or International). If it is determined that repair is possible, the customer will be presented with a preliminary quote citing the approximate cost for inspection, parts, and labor.
If the customer wishes to move forward with repair, they must agree to pay all costs, including a mandatory & non-refundable inspection fee* (US based repairs only), incoming and outgoing shipping costs, cost of parts, and supplemental labor fees**.
Upon agreement of repair, the inspection fee* must be paid to CAME-TV technical support prior to the product being sent out (US based repairs only). Once the repair is successfully completed, the customer must pay the remaining fees for parts, labor & return shipping before the repaired product is sent back to the customer.
Repair can take anywhere from 4-8 weeks for non-warranty repairs, not including shipping time.
CAME-TV reserves the right to decline repair services and return any non-repairable products that are no longer under warranty back to the customer.
For older CAME-TV products, it may be possible that the product itself has been discontinued, and parts may be either limited or unavailable. If you plan to purchase an older CAME-TV product (secondhand/used), please double check with our support team to see if the part you need is available for purchase/replacement.
Note to US-based customers regarding non-warranty repairs
*Inspection fee for US-based customers with non-warranty repair requests is $30 USD (flat rate per product).
**Rate for labor fee will be provided by technical support associate once repair request is received and details have been disclosed.
The size and weight of the Blackmagic Design 4K Production Camera will not work with the CAME-TV 7000 / 7500 / 7800 Gimbal Stabilizers. For cameras such as the BlackMagic 2.5K, 4K, and RED Epic we suggest using our CAME-TV 8000 Gimbal Stabilizer.
The CAME-MINI 2 is a full 3-Axis stabilizer (Pitch, Roll, and Yaw) using the latest 32 Bit SBGC controller with Dual IMU sensors. This is the most advanced controller and sensor combination available for gimbals using SBGC system.
This video by MrCheesycam will show you how to perform Quick Basic Sensor and Frame Calibrations with your on CAME-TV Gimbal. It will also show you how to add the Service Mode 4 & 5 to your system so that you can perform future Calibrations without a computer.
Calibrating your Sensors can often fix small issues such as camera drifting, unlevel camera position, uneven frame positions, and overall stability. Many CAME-TV Gimbals allow you to switch to Inverted Mode by first powering off the Gimbal, inverting the gimbal frame, and then restarting the system. The gimbal will auto detect inverted mode.
Whenever inverting your Gimbal or using it in normal mode, it can be helpful to re-calibrate your sensors when switching positions. By using Service Mode 4 and Service Mode 5 after starting your system, you can calibrate your camera position and it will assist for more stable performance.
The CAME-7500 3-axis gimbal is designed to compensates for shakes, vibration or any unwanted jitter while shooting, allowing you to capture smoother shots that look like your camera is floating freely. The updated version of the CAME-7500, now includes new quick-release knobs that make it easier to adjust on the roll and yaw axis.
Youtube user, SWAF Jarrad, posted some quick test footage from his CAME-Single 3-Axis gimbal. In the video, he does mention that he had some trouble in the beginning, but once he changed the lens on his camera, everything was a lot smoother. His setup in the video was a Panasonic GH-4 with a Panasonic 14-140mm lens. Check out his footage below!
Here's a quick test of the CAME-Single that AeroVideo shot with his Sony A7S camera plus a Sony 28-70mm lens.
The new CAME-SINGLE is one of the first commercially available 3-Axis 32-bit basecam controlled gimbals that offer brushless motors with Encoders.The design of the CAME-SINGLE allows the shooter to operate the gimbal with just one hand and has a 1/4-20 and 3/8 threaded mounting point located under the handle.
Click the picture below for more information on the CAME-Single
Start Drop Shipping and/or Wholesaling with CAME-TV.COM
CAME-TV.COM specializes in providing drop shippers, wholesalers and bulk buyers with professional service and hundreds of items at lowest possible prices. A quick look around the CAME-TV website will reveal a careful selection of top selling Gimbal's, steadicam's, led video light's, Fresnel tungsten lights, camera crane jibs and much more.
CAME-TV is currently looking to expand our distributor network. If you are an established wholesaler looking to expand you product line or interested in our drop shipping program, please contact: David Wong at: [email protected]