CAME-8000

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Most cameras are designed with its tripod mounting hole positioned perfectly center along the bottom/base of the camera body.  However, there are a few cameras that have been designed with the mounting hole off-center, making it difficult to balance onto most gimbals.  (See below)

tripod mount positions

However, one useful solution to this problem is to use a PU-150 Benro/Arca Swiss style QR plate as an extension adapter plate to add more flexibility to your balancing options.

Below you can see some samples provided by customer Ray Roscoe in using the extender plate along with his camera while balancing it onto the CAME-Optimus gimbal. (Click images to enlarge)

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20180227_161428_resized . 20180227_161441_resized

Notes from user Ray Roscoe:
1. Remove the center stop screw so the camera can slide just that bit further.
2. There are 2 small allen screw sin the plate, one needs to be removed tow enable the extension plate a little more movement.

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If you're in the market for a used gimbal, particularly from a private, non-commercial seller (ex: eBay),  there are several tips/precautions we advise before deciding to make the purchase.

1.  Contact the seller and ask for detailed pictures of their actual gimbal, not a promotional photo.  If there are any physical flaws on the gimbal (ex; scratches), it is best that you are made aware before making the purchase.

2.  Ask the seller to provide you with a current video showing the gimbal's working status.  It is common for users to make DIY modifications to the gimbal's physical state, or even alter the control board's programming (ex: to make joystick speeds faster).  Ask the seller if they've ever modified the gimbal in any way, or if it is experiencing any functionality problems.

3.  Secondhand/used purchases are NOT covered by our standard warranty.

4.  If the used gimbal you are interested in is an older model and is no longer available on our website, then contact CAME-TV to make sure they still have parts available for that particular gimbal.

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We must first note that all CAME-TV gimbals are pre-programmed and quality-tested to function right out of the box. No additional software tuning or firmware upgrades should be necessary. However, if you would like to make minor tuning adjustments with the SimpleBGC software at your own accord- such as changing joystick speeds, decreasing motor power, etc. - we suggest that you first SAVE the gimbal's default, factory-programmed settings before making such changes.

Should something go wrong as you're making the changes, you can always revert back and load the original default profiles. And please note that the profiles that you save contain settings that are unique to your gimbal. Sharing these profiles with other gimbal owners is not advised and can make their gimbal inoperable.

And perhaps most importantly, under no circumstances do we advise upgrading your firmware. Doing so will wipe your settings and make your gimbal inoperable. The only way to potentially make it functional again would be to send it back to a CAME-TV support facility for repair (at your own cost if out of warranty).

[IMPORTANT NOTE:] Your saved Default Profile is configured to the default Firmware installed on your Gimbal. If you attempt to upgrade your firmware, the saved Default Profile will no longer be valid.

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Below is a list of authorized versions of the SimpleBGC GUI software to use with our CAME-TV gimbals. Instructions for connection and use can be found here. If you are unsure of which version below is appropriate for your gimbal, click HERE.

2.63 b0 Currently available for the CAME-Prophet gimbal only. Contact us if needed.

2.60 b4 Currently available for CAME-Prodigy and newer CAME-Optimus models only. Contact us if needed.

2.56 b7
GUI (Windows, OS X, Linux): SimpleBGC_GUI_2_56b7.zip (8Mb 20.01.2016)
User Manual (English): SimpleBGC_32bit_manual_2_5x_eng.pdf (1Mb 29.06.2016)

2.55b3
GUI (Windows, OS X, Linux): SimpleBGC_GUI_2_55b3.zip (7.95Mb 17.02.2015)

2.50b3
GUI (Windows, OS X, Linux): SimpleBGC_GUI_2_50b3.zip (8Mb 14.04.2015)
User Manual (English): SimpleBGC_32bit_manual_2_50_eng.pdf (1Mb 6.05.2015)

2.43b9
GUI (Windows, OS X, Linux): SimpleBGC_GUI_2_43b9.zip (6Mb 14.04.2015)
User Manual (English): SimpleBGC_32bit_manual_2_43_eng.pdf (813Kb 8.12.2014)

If you are in need of 2.60 b4, contact us first.

SimpleBGC GUI software is developed and provided by BasecamElectronics.com.

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In general, yes we do sell most spare parts for many (but not all) of our CAME-TV products. For example, if you are in need of parts such as a replacement QR plate for your CAME-TV gimbal, or a spare power adapter for your LED light, then fill out this form and one of our associates will contact you to let you know if your requested part is available for purchase.

Instead of sending a video link as requested on the form, you can send a link to an image for the part that you are in need of. If you are requesting a part that you've lost and cannot take a picture of it to send. Then you can go to that item's product page on our website, download a picture, and simply highlight or circle the specific part that you are in need of. Once you have the image ready, create a shareable link (ex: via imgur, Dropbox) out of it and include it when emailing our technical support staff.

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If you are already in contact with a CAME-TV support associate regarding a problem or concern with your product, then we recommend sending videos in 1 of the 4 ways listed below. In the video itself, you can simply shoot it with your smartphone and through your POV (or while mounted on a tripod). It is easiest for us to diagnose and troubleshoot a problem remotely if we see exactly what you see.

(Ex: If you are reporting a problem with a shaking gimbal, shoot the video so we see the gimbal in the shot. Do not send a video from the gimbal camera's point of view).

1. Unlisted YouTube Video - Please upload a video to YouTube, save it as Unlisted and then send us the link.

2.  DropBox shareable link - Simply upload the video to your DropBox account and provide us with a shareable link.

3. Vimeo Link (Password Protected) - If you have a Vimeo account, you can upload the video and encrypt it with a password for external viewing. You can then send us the video link along with the password that unlocks the viewing restrictions so we can view it on our end.

4. WeTransfer.com Digi-Delivery - If you do not own or have access to any of the accounts listed above, then you can send us your movies for free using WeTransfer.com. You can send multiple files up to 2GB per email for free and no account or membership is needed.

NOTES:

Why do I need to send a video for support?

- First and foremost, by giving our technical staff a first hand look at the issue that you are reporting, they may be able to recognize the problem more easily and in turn provide a timely solution.

- In the past, there have been incidents where customers have presented false claims of product malfunction/defect in order to receive a replacement for their product (which in truth was not defective). Providing a video is a way to show us and confirm that there indeed a manufacturing flaw with an item that is in need of support and/or repair.

Can I just send the video as an email attachment?

- We'd prefer that you DO NOT send videos through email attachments for several reasons.

1) Our support team uses a 3rd party email ticketing/organization system that limits all attachments to only 7mb. Most videos usually are larger in file size and will not be transmitted successfully.

2) Our email software is very sensitive in its security features, and at its discretion, will put suspicious emails with attachments into a spam/junk mail folder, which we likely will not be able to immediately see.

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It has been brought to our attention that a small batch of instructional DVDs that came with our CAME-8000 gimbal are not readable in certain regions. Unfortunately, this small quantity of discs were not universally encoded, and hence are not viewable on some customers' DVD players or computers, depending on what country they're being viewed in.

Luckily, we have some of these videos online that can be used as a guide when getting started with your 8000 gimbal.

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