CAME-Action

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If you're in the market for a used gimbal, particularly from a private, non-commercial seller (ex: eBay),  there are several tips/precautions we advise before deciding to make the purchase.

1.  Contact the seller and ask for detailed pictures of their actual gimbal, not a promotional photo.  If there are any physical flaws on the gimbal (ex; scratches), it is best that you are made aware before making the purchase.

2.  Ask the seller to provide you with a current video showing the gimbal's working status.  It is common for users to make DIY modifications to the gimbal's physical state, or even alter the control board's programming (ex: to make joystick speeds faster).  Ask the seller if they've ever modified the gimbal in any way, or if it is experiencing any functionality problems.

3.  Secondhand/used purchases are NOT covered by our standard warranty.

4.  If the used gimbal you are interested in is an older model and is no longer available on our website, then contact CAME-TV to make sure they still have parts available for that particular gimbal.

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We must first note that all CAME-TV gimbals are pre-programmed and quality-tested to function right out of the box. No additional software tuning or firmware upgrades should be necessary. However, if you would like to make minor tuning adjustments with the SimpleBGC software at your own accord- such as changing joystick speeds, decreasing motor power, etc. - we suggest that you first SAVE the gimbal's default, factory-programmed settings before making such changes.

Should something go wrong as you're making the changes, you can always revert back and load the original default profiles. And please note that the profiles that you save contain settings that are unique to your gimbal. Sharing these profiles with other gimbal owners is not advised and can make their gimbal inoperable.

And perhaps most importantly, under no circumstances do we advise upgrading your firmware. Doing so will wipe your settings and make your gimbal inoperable. The only way to potentially make it functional again would be to send it back to a CAME-TV support facility for repair (at your own cost if out of warranty).

[IMPORTANT NOTE:] Your saved Default Profile is configured to the default Firmware installed on your Gimbal. If you attempt to upgrade your firmware, the saved Default Profile will no longer be valid.

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Below is a list of authorized versions of the SimpleBGC GUI software to use with our CAME-TV gimbals. Instructions for connection and use can be found here. If you are unsure of which version below is appropriate for your gimbal, click HERE.

2.63 b0 Currently available for the CAME-Prophet gimbal only. Contact us if needed.

2.60 b4 Currently available for CAME-Prodigy and newer CAME-Optimus models only. Contact us if needed.

2.56 b7
GUI (Windows, OS X, Linux): SimpleBGC_GUI_2_56b7.zip (8Mb 20.01.2016)
User Manual (English): SimpleBGC_32bit_manual_2_5x_eng.pdf (1Mb 29.06.2016)

2.55b3
GUI (Windows, OS X, Linux): SimpleBGC_GUI_2_55b3.zip (7.95Mb 17.02.2015)

2.50b3
GUI (Windows, OS X, Linux): SimpleBGC_GUI_2_50b3.zip (8Mb 14.04.2015)
User Manual (English): SimpleBGC_32bit_manual_2_50_eng.pdf (1Mb 6.05.2015)

2.43b9
GUI (Windows, OS X, Linux): SimpleBGC_GUI_2_43b9.zip (6Mb 14.04.2015)
User Manual (English): SimpleBGC_32bit_manual_2_43_eng.pdf (813Kb 8.12.2014)

If you are in need of 2.60 b4, contact us first.

SimpleBGC GUI software is developed and provided by BasecamElectronics.com.

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Even though the CAME-Action 2 gimbal for smartphones allows for an easy plug & play setup, like other CAME-TV gimbals, it does require a little bit of balancing for optimal use & stabilization. As shown in the video below, you want to make sure that your smartphone is steadily balanced along both the Roll and Pitch axes.

Once you have a proper balance, then you can commence using smooth gimbal shots with your smartphone.

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In general, yes we do sell most spare parts for many (but not all) of our CAME-TV products. For example, if you are in need of parts such as a replacement QR plate for your CAME-TV gimbal, or a spare power adapter for your LED light, then fill out this form and one of our associates will contact you to let you know if your requested part is available for purchase.

Instead of sending a video link as requested on the form, you can send a link to an image for the part that you are in need of. If you are requesting a part that you've lost and cannot take a picture of it to send. Then you can go to that item's product page on our website, download a picture, and simply highlight or circle the specific part that you are in need of. Once you have the image ready, create a shareable link (ex: via imgur, Dropbox) out of it and include it when emailing our technical support staff.

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If you are already in contact with a CAME-TV support associate regarding a problem or concern with your product, then we recommend sending videos in 1 of the 4 ways listed below. In the video itself, you can simply shoot it with your smartphone and through your POV (or while mounted on a tripod). It is easiest for us to diagnose and troubleshoot a problem remotely if we see exactly what you see.

(Ex: If you are reporting a problem with a shaking gimbal, shoot the video so we see the gimbal in the shot. Do not send a video from the gimbal camera's point of view).

1. Unlisted YouTube Video - Please upload a video to YouTube, save it as Unlisted and then send us the link.

2.  DropBox shareable link - Simply upload the video to your DropBox account and provide us with a shareable link.

3. Vimeo Link (Password Protected) - If you have a Vimeo account, you can upload the video and encrypt it with a password for external viewing. You can then send us the video link along with the password that unlocks the viewing restrictions so we can view it on our end.

4. WeTransfer.com Digi-Delivery - If you do not own or have access to any of the accounts listed above, then you can send us your movies for free using WeTransfer.com. You can send multiple files up to 2GB per email for free and no account or membership is needed.

NOTES:

Why do I need to send a video for support?

- First and foremost, by giving our technical staff a first hand look at the issue that you are reporting, they may be able to recognize the problem more easily and in turn provide a timely solution.

- In the past, there have been incidents where customers have presented false claims of product malfunction/defect in order to receive a replacement for their product (which in truth was not defective). Providing a video is a way to show us and confirm that there indeed a manufacturing flaw with an item that is in need of support and/or repair.

Can I just send the video as an email attachment?

- We'd prefer that you DO NOT send videos through email attachments for several reasons.

1) Our support team uses a 3rd party email ticketing/organization system that limits all attachments to only 7mb. Most videos usually are larger in file size and will not be transmitted successfully.

2) Our email software is very sensitive in its security features, and at its discretion, will put suspicious emails with attachments into a spam/junk mail folder, which we likely will not be able to immediately see.

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It has been brought to our attention that SimpleBGC GUI version 2.55 b3 is no longer available on the Basecam Electronics website. Since this software is developed externally by a third party company, we have no control over its availability through that site.

However, we know that many of you have CAME-TV gimbals that require this particular version of the software (and associated firmware). So we will provide you with a download link to the 2.55 b3 GUI version by clicking here.

If you are unsure of which software version you should use, then click here.

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Just going to put this out there right now... DO NOT UPGRADE YOUR FIRMWARE, no matter what the SimpleBGC GUI screen tells you. Doing so will completely wipe out your board and can potentially cause irreversible malfunction to your gimbal. And even worse, this course of events runs you the risk of voiding your warranty.

If you are attempting to connect to the SimpleBGC software for the first time, and you receive a pop-up message telling you that you should upgrade your firmware because of a "board vs. GUI mismatch" (as seen below), then it's best that you simply use a different version of the software, rather than upgrade your firmware. When this happens, simply disconnect and then quit out of the current SimpleBGC that you are using and then download the software version that is closest to the firmware version that the pop-up message is recommending.

simplebgc_firmware_screen

So in the case shown above, we connected our gimbal to SimpleBGC GUI version 2.43 b9. However, the gimbal's internal control board has been programmed with a software version using firmware 2.50 b2, which is obviously higher than the GUI software that we are attempting to use (v2.43 b9). So as stated earlier, disconnect & quit out of the 2.43 b9 software, and then download and launch the version of the SimpleBGC GUI that is closest in number to the recommended firmware, which in this case would be 2.50 b3.

simplebgc_gui_versions

You should be able to connect successfully this time around with your settings completely intact.

More SimpleBGC tips can be found here.

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The sounds built into the gimbal serve several key functions - notifying you 1) when your gimbal is powered up, 2) when you've successfully switched profiles, 3) when your battery is running out, or 4) when it senses a general error within the system.

However, when you're right in the middle of a production, there are moments when silence is absolutely necessary - such as a wedding, a film/tv scene with recorded audio, etc. For these situations, it may be necessary to temporarily deactivate (or mute) the sounds coming from your gimbal. Simply connect to the SimpleBGC software, and then go into the Service tab and select which sounds you want to turn off.

You can always re-activate the audio alerts whenever you feel the need to.
service_audio1

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Your card is formatted, talent's in place, and your gimbal is perfectly balanced. And just as you're about to roll camera.... your gimbal's battery dies. But wait? You charged your battery overnight, right? Even so, batteries, just like most things that involve power, have a shelf life.

The best way to avoid this nightmarish scenario is to test your batteries on a regular basis using a voltmeter/multitester. Among the many things it's capable of, a multitester can read the voltage of your battery and let you know if it has enough juice in it to perform. And just as easily, it can let you know if the battery is ready to be replaced.

If you don't own or readily have access to a voltmeter or multitester, then you can bring your battery(ies) into most electronics/repair shops or automotive garages. Most of these businesses will test your batteries for free.

Check multitester prices here.

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The CAME-Action for GoPro cameras is a great, compact gimbal that has been designed to balance right out of the box. However, in the event that your Action gimbal is not balancing correctly, there's a good chance that the Roll Bar may have been shifted, either in shipping or during use. Follow the simple steps laid out in the video below to set the Roll Bar in the proper position and get your Action fully stabilized.

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