FAQ

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We DO NOT RECOMMEND upgrading the firmware on your gimbal as it will reset the Gimbal configuration and you will have to start from scratch to reprogram the gimbal. Even if you have saved your previous PID profiles, the new firmware requires an entirely new profile that is specific to that exact firmware version. More than likely your PID Profiles that were saved using a previous firmware will not work correctly with the new firmware.

If you do not know how to Tune your own system from scratch, we recommend downgrading the firmware back to the original version, and restoring the Default Profile.

If you have a Gimbal with Encoders this will especially be difficult to revert. Encoders are tuned specifically for each motor for each gimbal assembled. These settings will not translate to other gimbals exactly.

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All the products sold by CAME-TV are eligible for a (1) year warranty from the time of delivery or in-store purchase date. CAME-TV will repair or exchange(only the defective parts will be replaced)any product that fails to meet the specifications provided within the product's warranty period. Customers based in the United States have the option to potentially send their unit to CAME-TV's US-based support facility, but still must follow the guidelines below.

SECTION 1

What is not covered by this warranty?

  1. Crash, scratch, tear, burn, or any damage caused by non-manufacturing defects;
  2. Product which did not operate in conformance with installation environmental, mechanical or electrical requirements;
  3. Any malfunction results from misuse, abuse, vandalism, neglect, improper modification, disassembling, storage, transportation, or handling;
  4. Lost or misplaced products/parts not caused by manufacturing defect
  5. The original identification markings on the product have been tampered, removed, or defaced;
  6. Damage caused by the operation of the unit with a low charged or defective battery;
  7. Damage caused by reliability or compatibility issues when using unauthorized third-party parts;
  8. Failure and damaged caused by force majeure.
  9. Failure or malfunction caused by firmware upgrade/downgrade and/or unauthorized changes to software settings.
  10. Damaged products that were either purchased used or secondhand and/or without original CAME-TV purchase documentation.

SECTION 2

The warranty, what you need to know.

  1. Customers are responsible for shipping cost when sending their product(s) back; Technical Support will examine and identify the problem and responsibility; CAME-TV will cover all the test cost, material cost, labor cost, and delivery fee when sending the repaired product back to customers if it is a quality problem in itself. However, customers will be in charge of any customs duty fees that may be required on both incoming & outgoing shipping processes;
  2. If the product is deemed not to be covered by this warranty, we will contact customer to accept the repair cost, or on its option, have the product returned back to the customer;
  3. Accepted repair jobs may take anywhere between 3-8 weeks before product is returned to the customer. CAME-TV is not responsible for delays in the shipping process.
  4. Customers can contact us via email (from Americas: [email protected], from outside Americas: [email protected]) for more details of maintenance process.


SECTION 3

Non-Warranty Repair Requests

If your product has either voided any of the warranty terms stated above, or exceeded the 1-year warranty period, then you can still send us a request to have your item diagnosed & repaired. In doing so, please know the following:

  1. Customers must email technical support and present complete details on the problem they are experiencing with their CAME-TV product.
  2. Based on the customer's report, CAME-TV will first determine whether or not repair is possible.  And secondly, which support facility is capable of handling the repair (US or International).  If it is determined that repair is possible, the customer will be presented with a preliminary quote citing the approximate cost for inspection, parts, and labor.
  3. If the customer wishes to move forward with repair, they must agree to pay all costs, including a mandatory & non-refundable inspection fee* (US based repairs only), incoming and outgoing shipping costs, cost of parts, and supplemental labor fees**.
  4. Upon agreement of repair, the inspection fee* must be paid to CAME-TV technical support prior to the product being sent out (US based repairs only). Once the repair is successfully completed, the customer must pay the remaining fees for parts, labor & return shipping before the repaired product is sent back to the customer.
  5. Repair can take anywhere from 4-8 weeks for non-warranty repairs, not including shipping time.
  6. CAME-TV reserves the right to decline repair services and return any non-repairable products that are no longer under warranty back to the customer.
  7. For older CAME-TV products, it  may be possible that the product itself has been discontinued, and parts may be either limited or unavailable.  If you plan to purchase an older CAME-TV product (secondhand/used), please double check with our support team to see if the part you need is available for purchase/replacement.
  • Note to US-based customers regarding non-warranty repairs
    • *Inspection fee for US-based customers with non-warranty repair requests is $30 USD (flat rate per product).
    • **Rate for labor fee will be provided by technical support associate once repair request is received and details have been disclosed.

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The size and weight of the Blackmagic Design 4K Production Camera will not work with the CAME-TV 7000 / 7500 / 7800 Gimbal Stabilizers. For cameras such as the BlackMagic 2.5K, 4K, and RED Epic we suggest using our CAME-TV 8000 Gimbal Stabilizer.

14345272300
Came-TV 8000 Heavy Duty Gimbal Stabilizer

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The CAME-MINI 2 is a full 3-Axis stabilizer (Pitch, Roll, and Yaw) using the latest 32 Bit SBGC controller with Dual IMU sensors. This is the most advanced controller and sensor combination available for gimbals using SBGC system.

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The Max payload for the CAME-MINI Gimbal is approximately 1kg. The system works best with cameras such as the Sony A7s, Panasonic GH4, and BlackMagic Design Pocket Cinema Camera (BMPCC), etc.

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This video by MrCheesycam will show you how to perform Quick Basic Sensor and Frame Calibrations with your on CAME-TV Gimbal. It will also show you how to add the Service Mode 4 & 5 to your system so that you can perform future Calibrations without a computer.

Calibrating your Sensors can often fix small issues such as camera drifting, unlevel camera position, uneven frame positions, and overall stability. Many CAME-TV Gimbals allow you to switch to Inverted Mode by first powering off the Gimbal, inverting the gimbal frame, and then restarting the system. The gimbal will auto detect inverted mode.

Whenever inverting your Gimbal or using it in normal mode, it can be helpful to re-calibrate your sensors when switching positions. By using Service Mode 4 and Service Mode 5 after starting your system, you can calibrate your camera position and it will assist for more stable performance.

We also suggest taking a look at this article to show you how Service Modes and Profiles can be used with a Gimbal System.

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These instructions provided by MrCheesycam shows How to Balance our CAME-TV H4 Stabilizer.

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Start Drop Shipping and/or Wholesaling with CAME-TV.COM

CAME-TV.COM specializes in providing drop shippers, wholesalers and bulk buyers with professional service and hundreds of items at lowest possible prices. A quick look around the CAME-TV website will reveal a careful selection of top selling Gimbal's, steadicam's, led video light's, Fresnel tungsten lights, camera crane jibs and much more.

 

CAME-TV is currently looking to expand our distributor network. If you are an established wholesaler looking to expand you product line or interested in our drop shipping program, please contact: David Wong at: [email protected]

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Shipping Address

1. We do not ship to APO/FPO, PO Box address

2. Please write your address in english (If your primary language is not english, please translate it into english), this is very important!

 

Shipping time

Your items will be shipped around 3 business days following receipt of payment.The delivery to most countries is typically 4-8 business days (by FedEx or DHL)

 

Tax Payment

We will declare items at a low value for easier customs clearance, the declared value is around 100USD (SOME PACKAGES TOO BIG, PROBABLY DECLARED A LITTLE MORE VALUE), and for most countries you should not have to pay import duty, but for some countries you may need to pay import duty. We are not responsible for any tax. We will declare the value as low as we can to avoid taxes. If you want to know the item's declared value or if you want the declared a real value, please contact us.

 

Marking the item as a gift or sample

If you want us to mark the package as a gift or sample, please contact us.

 

Shipping Costs

We try to provide free shipping worldwide. The shipping cost to some countries/areas is high and unfortunately we may have to add-on a shipping cost.

For pure battery products shipped to Norway, Switzerland and Eastern European countries, an additional charge of $90 for dangerous goods is required (charged by express company)

Free Shipping to the Following Countries/Areas:

Australia
Austria
Belgium
Brunei Darussalam
Cambodia
Canada
Czech Republic
Denmark
Finland
France
Germany
Hungary
India
Indonesia
Ireland
Italy
Japan
Korea(South)
Lithuania
Luxembourg
Macau
Malaysia
Mexico
Monaco
Netherlands
New Zealand
Norway
Philippines
Poland
Portugal
Romania
San Marino
Singapore
Slovakia
Spain
Sweden
Switzerland
Thailand
United Kingdom
United States
Vietnam

For the Following Countries/Areas, You will Need to Contact Us First:

United Arab Emirates
Africa
Central America and Caribbean
South America
Afghanistan
Armenia
Azerbaijan Republic
Bangladesh
Bhutan
Georgia
Kazakhstan
Kyrgyzstan
Maldives
Mongolia
Nepal
Pakistan
Russian Federation
Sri Lanka
Canary Islands
Iran
Brazil
Chile
Dominican Republic
Dominica
Puerto Rico
Peru
Reunion
Ecuador
Trinidad and Tobago
Algeria
Uruguay
Tajikistan
Turkmenistan
Uzbekistan
Bahrain
Iraq
Israel
Jordan
Kuwait
Lebanon
Oman
Qatar
Saudi Arabia
Turkey
Yemen
American Samoa
Cook Islands
Fiji
French Polynesia
Guam
Kiribati
Marshall Islands
Micronesia
Nauru
New Caledonia
Niue
Palau
Papua New Guinea
Solomon Islands
Tonga
Tuvalu
Vanuatu
Wallis and Futuna
Western Samoa
Bermuda
Greenland
Saint Pierre and Miquelon
Albania
Andorra
Belarus
Bosnia and Herzegovina
Croatia
Republic of Cyprus
Estonia
Gibraltar
Greece
Guernsey
Iceland
Jersey
Liechtenstein
Macedonia
Malta
Moldova
Monaco
Montenegro
Serbia
Svalbard and Jan Mayen
Ukraine
APO/FPO
PO Box's

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This video by MrCheesycam should only be used as a reference for restoring your the default configuration found on the CAME-TV CAME-MINI2 Gimbal using firmware 2.43 b9.

While you can use the video as reference to copy the settings exactly, there are a few areas in which you DO NOT want to change on your system. This video will explain which options you should copy, and which settings you should NOT COPY.

Primarily you do not want to change your default Invert settings under Motor Configuration. If you believe you need to make changes to your Invert options, you can view our FAQ Article About Gimbal Motor Invert Options.

Do not change your default RC Trim Settings according to the settings in the video above. If you believe you need to make changes to your RC Trim Settings, you can view our FAQ Article about Gimbal RC Settings.

For additional information about the CAME-MINI2 Gimbal, We suggest visiting our blog article regarding How To Use Service Modes and Profiles with the CAME-MINI2 Gimbal by MrCheesycam found here.

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CAME-TV RETURN POLICY

CAME-TV guarantees that subject to the following conditions, refunds and exchanges can be requested within 7 WORKING DAYS* after the purchased product has been received by the customer.**

*The actual date may vary according to local laws and regulations.
**Subject to actual date the product was received by the customer according to courier tracking information.

Customers based in the United States maybe able to send their unit to CAME-TV's US-based support facility but still must follow the guidelines below. 

Please read all conditions below. If conditions are not met, CAME-TV reserves the right to refuse the return, or to charge a 15% restocking fee if the product is returned in acceptable condition.

Section 1. Refund can be requested under one of the following conditions (within 7 working days of receipt):

1. All returned items must be in new condition, in their original box, and must include all packaging materials, blank warranty card, manuals, and all accessories.

2. the product contains a manufacturing defect(s) that has been reported to and verified by a CAME-TV associate.

Section 2. Exchange can be requested under one of the following conditions (Within 7 working days of receipt):

1. All exchanged items must be in new condition, in their original box, and must include all packaging materials, blank warranty card, manuals, and all accessories.

2. the product contains a manufacturing defect(s) that has been reported to and verified by a CAME-TV associate.

3. The actual product didn’t match to original description of the product.

4. Product has sustained damage in transit, which was found when being unpacked and checked with the presence of the courier. (Any said damages must be reported to CAME-TV within 1-2 days of delivery).

5.  If the above conditions are not met, CAME-TV reserves the right to refuse the exchange, or to charge a 15% restocking fee if the product is in acceptable condition.

For all qualified returns, the customer must pay the returning shipping costs and handling fees. For all qualified exchanges, the customer must pay shipping both ways and handling fees. All returned or exchanged items must be received by CAME-TV before any refund is processed or any replacement is issued.

Before shipping any qualified returns or exchanges to CAME-TV, please follow instructions in Section 3.

Section 3. Refund and/or Exchange cannot be requested under one of the following conditions:

- Customer did not immediately report damage sustained in transit of the product.
- Refund or exchange is requested after 7 working days (the actual date may varies according to local laws and regulations) of purchase (since the actual date the product received).
- Product sent in for refund or exchange does not all original accessories, attachments and packaging, or with damage to any part of the product.
- Legal proof-of-purchase or receipts are unable to be provided, or have been forged or tampered.
- Product held no manufacturing defects after testing made by CAME-TV Technical Support.
- Crash,burning caused by non-manufacturing defects, as well as any damage caused by unauthorized modification, entry of foreign body (water, oil, sand, etc.), improper g.installation or operation.
- Labels, Serial Numbers, waterproof mark, false proof mark, etc. show signs of tampering or altering.
- Damage caused by external factors, including but not limited to: fire, flood, high wind strength and lightning strike.

Section 4. Acquiring Return Merchandise Authorization Number (RMA#) & Shipping Products Back to CAME-TV.

Before shipping any qualified service repairs, returns or exchanges, please make sure that you first obtain a RMA# by emailing us at customer support (from Americas: [email protected],from outside Americas: [email protected]) and providing us with the following information:

- Your order number
- The date of your initial email claim
- Your name, address, phone and email
- The quantity and merchandise to be returned
- The reason for your return

Upon approval, CAME-TV customer support will email you a RMA# for the return or exchange. Properly pack and protect the merchandise in a shipping box.Customer will be responsible for any shipping lost or damage. Ship the returning merchandise, freight prepaid, to the address provided by our email. Please follow our return policy carefully, as failure to do so will result in the refusal of your package.

Section 5. Shipping Damages and International Shipments
If shipping damage occurs, report the damage to the driver immediately and notify us via email (from Americas:  [email protected],from outside Americas:  [email protected]).

Keep all original packaging material and provide us with photos if possible.
For international shipments, CAME-TV is not responsible for possible delays or imposed duties.
For all qualified returns,the customer must pay the returning shipping cost and handling fees. For all qualified exchanges,the customer must pay shipping both ways and handling fees.

Section 6. Cancellation of order before delivery.
In the event that you placed an order and wish to cancel it before it has been delivered, contact us immediately to see if your order has yet been shipped. You will need to receive an RMA number and instructions provided by a CAME-TV associate to send it back to one of our after-sales facilities. Returned products within the designated return period will only be eligible for a refund if an RMA # was previously provided.

If the product has already been shipped, but the delivery is either unsuccessful (ex: incorrect address provided) or is refused by the customer, then the customer is responsible for all return shipping fees that may be incurred in relation to the shipment back to CAME-TV. If a refund for the product(s) purchased is requested, the return shipping cost will be deducted from the customer's eligible refund amount.