If you are already in contact with a CAME-TV support associate regarding a problem or concern with your product, then we recommend sending videos in 1 of the 4 ways listed below. In the video itself, you can simply shoot it with your smartphone and through your POV (or while mounted on a tripod). It is easiest for us to diagnose and troubleshoot a problem remotely if we see exactly what you see.
(Ex: If you are reporting a problem with a shaking gimbal, shoot the video so we see the gimbal in the shot. Do not send a video from the gimbal camera's point of view).
1. Unlisted YouTube Video - Please upload a video to YouTube, save it as Unlisted and then send us the link.
2. DropBox shareable link - Simply upload the video to your DropBox account and provide us with a shareable link.
3. Vimeo Link (Password Protected) - If you have a Vimeo account, you can upload the video and encrypt it with a password for external viewing. You can then send us the video link along with the password that unlocks the viewing restrictions so we can view it on our end.
4. WeTransfer.com Digi-Delivery - If you do not own or have access to any of the accounts listed above, then you can send us your movies for free using WeTransfer.com. You can send multiple files up to 2GB per email for free and no account or membership is needed.
NOTES:
Why do I need to send a video for support?
- First and foremost, by giving our technical staff a first hand look at the issue that you are reporting, they may be able to recognize the problem more easily and in turn provide a timely solution.
- In the past, there have been incidents where customers have presented false claims of product malfunction/defect in order to receive a replacement for their product (which in truth was not defective). Providing a video is a way to show us and confirm that there indeed a manufacturing flaw with an item that is in need of support and/or repair.
Can I just send the video as an email attachment?
- We'd prefer that you DO NOT send videos through email attachments for several reasons.
1) Our support team uses a 3rd party email ticketing/organization system that limits all attachments to only 7mb. Most videos usually are larger in file size and will not be transmitted successfully.
2) Our email software is very sensitive in its security features, and at its discretion, will put suspicious emails with attachments into a spam/junk mail folder, which we likely will not be able to immediately see.
@you4reel filming some "over the shoulder" shots with his #cametv #7800#gimbal! He's using a #panasonic #gh4 with a #canon 24-105 lens
Via Instagram.
BBW Production, uploaded this wonderfully shot short film titled "The Day", about Winter fly fishing in Estonia. The CAME-7800 was used for all the tracking shots in the first half of the movie and also for some shots sprinkled throughout the film. He shot it with a Nikon D7100 with a 18-105mm VR Nikkor lens.
The CAME-7800 gimbal is an updated version of the old CAME-7500 3-axis gimbal. The 7800 has tool-less adjustments on the roll and yaw axis, making it easy to precisely balance your camera for optimal performance. The 7800 can support cameras like the Canon DSLR's to even Micro four-thirds cameras like the Panasonic GH4 - as long as it doesn't exceed the max payload of about 6.5 lbs.
For more information on the CAME-7800 3-axis gimbal click below! Make sure to also sign up for our newsletter to receive updates and information on any new products we release.
A few common questions that we receive from customers regarding our gimbals are (A) Does my camera & lens combo work? and (B) What is the gimbal's maximum payload?
Though this information can be found on all of our gimbals' respective product pages, below you will see a quick index showing the appropriate camera types along with the maximum payloads that each gimbal is designed to support.
CAME-Prophet
Cameras supported - Medium-sized DSLR cameras, including Canon 5D/7D Series, Panasonic GH4, Sony A7r/A7s series, etc.
Maximum Payload (including lens & accessories): 6.6 lbs / 3 kg
CAME-8000
Cameras supported - Larger camera setups, including BMCC, CANON C100/C300, RED EPIC, CANON 5D Series/7D Series, etc.
Maximum Payload (including lens & accessories): 11 lbs / 4.9 kg
CAME-TV Prodigy
Cameras supported -Larger camera setups, including SONY FS7, BlackMagic Design URSA MINI, RED RAVEN, RED EPIC, CANON C100/C300, CANON 5D Series / 7D Series, etc.
Maximum Payload (including lens & accessories): 15lbs / 7kg.
CAME-7500/7800/ARGO
Cameras supported - Medium-sized DSLR cameras, including Canon 5D/7D Series, Panasonic GH4, Sony A7r/A7s series, etc.
Maximum Payload (including lens & accessories): 6.6 lbs / 3.0 kg
Mini 3
Cameras supported - Smaller to medium-sized DSLR and mirrorless cameras, including BMPCC, Panasonic GH4, Sony A7r/A7s series, etc. with lighter lenses.
Maximum Payload (including lens & accessories): 2.6 lbs / 1.2 kg
Note regarding lens adapters: We strongly suggest that only native lenses be combined with your cameras while being mounted on these gimbals. Lens adapters such as metabones will add excess weight to the setup (plus usually attached to heavier lenses), which will exceed the max payload, and prevent your gimbal from balancing properly.
CAME-Mini 1, Mini 2, Single, Optimus,
Cameras supported - Small mirrorless cameras, including BMPCC, Panasonic GH4/GH5, Sony A7r/A7s series, a6300, etc. with lighter lenses.
Maximum Payload (including lens & accessories): 2.6 lbs / 1.2 kg
Note regarding lens adapters: We strongly suggest that only native lenses be combined with your cameras while being mounted on these gimbals. Lens adapters such as metabones will add excess weight to the setup (plus usually attached to heavier lenses), which will exceed the max payload, and prevent your gimbal from balancing properly
View CAME-TV's entire line of gimbals here.
Kyle SHOX Brown FILMS, posted this promo video of the Bassline Festival that took place in Manchester. He used a Sony A7s with a Canon 35mm F2 and a Zeiss 24-70mm F4 lens - all balanced on the CAME-7800 for the video.
The CAME-7800 is a 3-axis gimbal that is able to hold setups that weigh up to 6.5 lbs, making it perfect for shooters who want to use their DSLR/Mirror-less cameras with a slightly heavier lens. Right out of the box, the CAME-7800 has multiple operating modes that give the shooter different options while shooting a scene. You can disable the follow mode on the pan/tilt, enable the follow mode on the pan/tilt or a "commixture" mode, which allows you to enable the pan but disable the tilt. All the modes can easily be cycled through by pressing the joystick down.
For more information on the CAME-7800 3-axis gimbal click below! Make sure to also sign up for our newsletter to receive updates and information on any new products we release.
Just going to put this out there right now... DO NOT UPGRADE YOUR FIRMWARE, no matter what the SimpleBGC GUI screen tells you. Doing so will completely wipe out your board and can potentially cause irreversible malfunction to your gimbal. And even worse, this course of events runs you the risk of voiding your warranty.
If you are attempting to connect to the SimpleBGC software for the first time, and you receive a pop-up message telling you that you should upgrade your firmware because of a "board vs. GUI mismatch" (as seen below), then it's best that you simply use a different version of the software, rather than upgrade your firmware. When this happens, simply disconnect and then quit out of the current SimpleBGC that you are using and then download the software version that is closest to the firmware version that the pop-up message is recommending.
So in the case shown above, we connected our gimbal to SimpleBGC GUI version 2.43 b9. However, the gimbal's internal control board has been programmed with a software version using firmware 2.50 b2, which is obviously higher than the GUI software that we are attempting to use (v2.43 b9). So as stated earlier, disconnect & quit out of the 2.43 b9 software, and then download and launch the version of the SimpleBGC GUI that is closest in number to the recommended firmware, which in this case would be 2.50 b3.
You should be able to connect successfully this time around with your settings completely intact.
More SimpleBGC tips can be found here.
You4reel, uploaded this short highlight video of the Miss Ireland 2015 competition. He filmed it with a Panasonic GH-4 balanced on the CAME-7800 gimbal.
The CAME-7800 is an upgraded version of the old CAME-7500 and comes pre-assembled. The 7800 has an updated quick release plate with tool-less adjustments on the roll and yaw axis, making it easier to balance your camera on the gimbal. Although, you4reel doesn't state what type of lens he used, the CAME-7800 is able to hold more weight than our Mini 2 gimbal. It has a max payload of about 6.5 lbs and is perfect for your Canon 5D model DSLR cameras.
For more information on the CAME-7800 3-axis gimbal click below! Make sure to also sign up for our newsletter to receive updates and information on any new products we release.
